Distribution Implementation & Improvement Specialist

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Introduction:
About us.

A unique life requires a unique bank.

Defence Bank is a member-owned bank that has been proudly serving the Defence Community for 50 years. With 26 branches across Australia and our award-winning app, Defence Bank is where our members need us – anywhere, anytime.

The bank provides financial products and services to the Australian Defence Force and its unique community, reinvesting profits for the benefit of our members. We are a leader in our sector and our people led, technology enabled environment, celebrates the individual talents, personalities, interests and needs of our people.

Winner of the Best Reward & Recognition program 2024 and a finalist for Employer of Choice 2024, it is not only our employees who think our bank is truly one of the best places to work.

Description:
The Opportunity.

Reporting to the Distribution Support Manager, this role sits within our Branch Distribution function and plays an important part in shaping how our network operates day to day. You’ll bring a fresh perspective to how we manage processes, working to enhance efficiency, reduce complexity and support our teams to perform at their best.

Using data, insights and reporting, you’ll help identify trends and uncover opportunities to improve how we work. Partnering closely with Member Operations, Risk & Compliance and our frontline teams, you’ll contribute to building strong, practical controls while supporting the frontline team's ways of working, effective management of incidents and regulatory requirements.

This is a highly collaborative role where you’ll build strong relationships across the business, acting as a key connection point between branches and the Support Office. You’ll be encouraged to think creatively, challenge the status quo and drive meaningful improvements that make a real difference to both our people and our members.

You’ll also play a key role in supporting and uplifting frontline capability—helping teams navigate change with confidence, strengthen their risk awareness and deliver consistently great member experiences.

This is a 12 month contract role and open to applicants from around Australia.

Key Responsibilities

Maintain and enhance branch operational risk procedures, ensuring alignment to industry standards and internal frameworks

Analyse data and exception reports to generate actionable insights and improve decision-making

Act as a key liaison between branches, Support Office and Risk & Compliance teams

Identify and implement process improvements, automation and efficiency initiatives

Contribute to the Bank’s risk strategy and ensure branch operations align with regulatory obligations

Support training and capability uplift of frontline teams to effectively manage operational risk

Lead or contribute to continuous improvement initiatives across the branch network

Skills and Experiences:
About You

You are a proactive and analytical professional with strong risk and process expertise, who thrives in a role where you can influence change and improve how teams operate. You bring a balance of technical capability and stakeholder engagement, with a passion for continuous improvement and delivering better outcomes for members and teams.

You will bring:
Experience in operational risk management and compliance within financial services

Strong data analysis, reporting and insight generation capability

Experience in process improvement and driving efficiency outcomes

Knowledge of branch operations and banking processes

Exposure to incident and complaint management

Experience working with risk systems (e.g. MRM, Drover) or similar

Background in training, coaching or capability uplift of frontline teams

Minimum 5 years’ experience within the banking industry

You’ll also demonstrate:
Strong stakeholder engagement and ability to influence outcomes

Excellent written and verbal communication skills

Critical thinking and problem-solving capability

Ability to prioritise and manage competing demands

Adaptability and comfort working in an agile, evolving environment

A collaborative approach and commitment to continuous improvement

Interested? We'd like to hear from you. Click to apply.

Defence Bank is committed to providing equal opportunities for employment and seek to have a team that reflects our diverse community. We encourage anyone interested in our role and a career at Defence Bank to apply.

All successful candidates will be required to complete employment checks prior to an offer of employment.

Only short listed applicants with Australian Working Rights will be contacted to discuss their application.