Drone Support & Aftersales Technician

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Mirrormapper Pty Ltd
Melbourne VIC (Hybrid / Workshop + Field)
Full-Time or Contract (Negotiable)
Industrial & Enterprise Drone Systems

About Mirrormapper

Mirrormapper is an Australian enterprise drone technology company specialising in:

• Industrial UAV systems
• Remote Dock deployments
• GIS mapping and 3D intelligence
• Enterprise drone program implementation

We work with mining, utilities, agriculture, infrastructure and government clients across Australia.

We are not a hobby drone retailer. We operate in high-value commercial and mission-critical environments.

As we expand, we are seeking a technically capable Support & Aftersales Technician to ensure our clients operate safely, efficiently and with minimal downtime.

The Role

You will be responsible for post-sale technical support, setup, troubleshooting and ongoing client assistance across enterprise drone platforms.

This is a hands-on technical role suited to someone comfortable working with hardware, firmware, software platforms and field deployments.

You will interact directly with commercial clients and represent Mirrormapper’s technical standards.

Key Responsibilities

• Firmware updates and system configuration
• Account activation and platform linking
• Sensor calibration and hardware checks
• Controller and app configuration
• Integration with cloud platforms

Aftersales Support

• Phone and email technical support
• Remote troubleshooting
• Fault diagnosis and resolution
• Warranty assessment and supplier liaison
• Maintenance scheduling

Field Support (as required)

• On-site commissioning
• Dock installations
• Client training sessions
• Operational troubleshooting

Documentation & Systems

• Log all support cases in CRM
• Develop knowledge base documentation
• Maintain internal troubleshooting guides
• Provide feedback to sales and management on recurring issues

Platforms You May Work With

• DJI Enterprise platforms (Matrice series, thermal, RTK systems)
• Agricultural spray drones (Agras series)
• Dock-based remote operations infrastructure
• Mapping and photogrammetry software
• GIS integration tools
• AI-enabled inspection workflows

Experience with enterprise DJI systems is highly regarded.

Ideal Candidate Profile

You may be a strong fit if you have:

• Experience in drone operations or UAV technical support
• Background in electronics, aviation, IT, robotics or mechatronics
• Strong troubleshooting mindset
• Comfortable working with firmware and software platforms
• Ability to explain technical issues clearly to clients
• Strong documentation discipline

Desirable:

• CASA RePL or operational drone experience
• Experience with RTK, GNSS or mapping workflows
• Electrical or mechanical aptitude
• Experience supporting industrial equipment

Personal Attributes

• Methodical and detail-oriented
• Calm under pressure
• Commercially aware
• Customer-focused
• Self-directed but team-oriented

We operate in enterprise environments where reliability matters.

Employment Structure

Options available:

• Full-time employment
• Contract engagement (ABN required)

This role may include occasional travel for installations and training.

Salary or contract rate will reflect experience and capability.

What We Offer

• Exposure to cutting-edge industrial UAV systems
• Direct involvement in enterprise deployments
• Fast-growth technology sector
• Opportunity to help build structured support systems from the ground up
• Long-term career pathway within enterprise drone operations

Why This Role Matters

Drone hardware is only one part of a successful deployment.

Ongoing support, configuration accuracy and operational reliability determine long-term client retention.

This role sits at the centre of that outcome.

How To Apply

Please submit:

• Resume
• Summary of technical experience
• Any UAV or aviation experience
• Whether you are seeking employment or contract engagement

Shortlisted candidates will be contacted for a technical screening discussion.

Job Type: Full-time

Pay: $65,000.00 – $80,000.00 per year

Benefits:

• Employee discount
• Employee mentoring program
• Professional development assistance
• Salary packaging
• Visa sponsorship
• Work from home

Work Location: Remote