Duty Manager

The Plaza

Join our fabulous team at The Plaza and Tallaght Cross Hotels as Duty Manager!

About The Plaza Hotel

Welcome to The Plaza Hotel Dublin with 122 well-appointed ensuite bedrooms, state of the art conference facilities & excellent cuisine.

Over the last 2 years, the entire interior of the 4-star hotel has been extensively refurbished, now comprising of exciting new eateries. The hotel now offers 122 spacious, comfortable and ensuite bedrooms along with a number of large suites. Two large and naturally lit event spaces, together with 4 meeting suites allow for conferences and events of all sizes, ranging from 5-200 people.

Responsibilities:

JOB DESCRIPTION:

DUTY MANAGER

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Job Purpose:

The Duty Manager will be focused on consistently delivering a high quality and excellent service in keeping with the character and ethos of the hotel and will be able to fulfil the customers’ needs and expectations

Reports to: Operations Manager

Duty Manager Key Duties and Responsibilities:

• To work with the Management Team to ensure the smooth running of the hotel operation on a day to day basis.
• Ensure the efficient running of all areas whilst on duty and making provision for preparation while off duty.
• Effectively lead, motivate and communicate clearly in developing the team.
• Manage all areas within your remit to ensure positive customer experiences through the implementation of all standards and service culture.
• Maintain and develop systems, policies and procedures to ensure the smooth running of the business.
• Responsible for effective relationship building with customers and employees.
• Available to work a variety of shifts including early mornings, late nights, weekend shifts including Public Holidays.
• Responsibility for all departments. Restaurant/Snug; Front of House and any other department of the Hotel as and when required.
• To assist in all Food and Beverage Outlets across the Hotel as required.
• Responsibility whilst on shift, for all Food & Beverage areas to include planning and coordinating service, supervision and training of team members, cash handling and guest assistance.
• Be proactive and have a desire to develop standards and promote continuous improvement among employees.
• Be fully conversant on the daily business and the hotels upcoming business.
• Ensuring that each department is operating in accordance with the hotel standards and staffing levels.
• To be familiar with, adhere to and implement all areas outlined in the company guidebook.
• To be fully conversant with all areas connected to Health & Safety and Hygiene.
• Responsibility for the Health, Safety and security of all guests, team members and the Hotel facilities.
• Be courteous and professional and focused on providing a consistently high standard of service.
• Carrying out duty shifts and assisting in Reception, Accommodation and all Food and Beverage outlets when the need arises.
• To conduct operational training with employees on a regular basis.
• Attend meetings on a weekly basis and communicate information to the relevant personnel.

HEALTH & SAFETY

• To ensure that reasonable care is taken for health and safety of yourself, other employees, guests and any other person on the premises.
• To keep your work area tidy and safe and report any hazard, accident, loss or damage to management.
• To be aware of trained first-aid personnel on the premises and the location of first aid box.
• To observe all safety rules and procedures, including those laid down in the Health & Safety Statement for your place of work.

About The Role

Perks and Benefits of working at The Plaza Hotel

• Competitive rate of pay
• PRSA pension scheme
• Career progression opportunities across the Windward group
• Employee Assistance Programme
• Digital Wellness Programme
• Complimentary, high quality meals on duty
• Discounted room & dining rates in Windward properties for you as well as friends and family
• Employee awards & staff recognition scheme including employee of the Quarter, team recognition days and random treat days

About Windward Management

The Plaza Hotel is managed by Windward Management.

Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners

Join Us Today as Duty Manager!

Required Criteria

Skills Needed

About The Company

Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.

Company Culture

At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.

Company Benefits

Windward Management Limited understands the value of its people and offers a benefits package designed to support and reward its employees. Competitive salaries are complemented by a supportive work environment that prioritizes work-life balance and career development. Team members benefit from opportunities to learn, grow, and advance in their careers, with access to mentoring and professional training programs. The company places a strong emphasis on employee well-being, fostering a culture of mutual respect and collaboration. For candidates looking for a career that combines growth, fulfillment, and an opportunity to make an impact, Windward Management provides an ideal platform.

Salary

Not disclosed