Duty Manager

The iNUA Collection Hospitality Group prides itself on delivering exceptional hospitality experiences across its range of hotels.

We are also committed to fostering a positive and supportive environment for all our colleagues, and we are now looking for a proactive and experienced Duty Manager to join and lead our team. The Duty Manager will play a crucial role in ensuring the smooth operation of daily activities, supporting the team in maintaining high standards of service, and contributing to the overall success of the hotel

Responsibilities:

• Oversee the day-to-day operations of the hotel, including Food & Beverage Operations, guest services, housekeeping, maintenance, and front desk functions.
• Supervise and support team members to ensure efficient workflow and adherence to company standards.
• Handle guest inquiries, requests, and complaints promptly and professionally, striving to exceed guest expectations.
• Manage room inventory and reservations to maximise occupancy and revenue.
• Coordinate with other departments to ensure seamless communication and collaboration across all areas of the hotel.
• Conduct regular inspections of hotel facilities to ensure cleanliness, safety, and maintenance standards are met.
• Assist in the recruitment, training, and development of team members, fostering a positive and productive work environment.
• Act as the primary point of contact in the absence of senior management, making informed decisions and resolving issues as they arise.
• Implement and enforce hotel policies and procedures to ensure compliance with industry regulations and company guidelines.
• Monitor financial performance and assist in budget planning and cost control initiatives.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Previous experience in a similar role within the hospitality industry, with a strong background in hotel operations.
• Excellent communication, interpersonal, and leadership skills.
• Ability to multitask, prioritise tasks, and remain calm under pressure in a fast-paced environment.
• Strong problem-solving abilities and attention to detail.
• Proficiency in hotel management software and Microsoft Office Suite.
• Flexibility to work shifts, including evenings, weekends, and holidays as required.

Benefits:

• Competitive salary package commensurate with experience - We pay up to 75% of salary whilst on Maternity, Paternity or Adoptive leave subject to service!
• Opportunities for career advancement and professional development within The iNUA Collection Hospitality Group.
• Comprehensive benefits package including health insurance, retirement plans, and employee discounts.
• A supportive and inclusive work culture that values teamwork, creativity, and innovation.

.Apply now and embark on a rewarding career within The iNUA Collection Hospitality Group!