Duty Manager

Oriel House Hotel, part of the Talbot Collection is currently recruiting for an experienced and reliable Duty Manager to join our exceptional team.

If you like multi-tasking, like to have exposure to all aspects of the hotel, are passionate about customer service and wish to progress in a growing and dynamic company, then this is a great opportunity for you.

Main Duties:

• Assist the General Manager and Deputy Manager in ensuring the effective & efficient operation of the hotel in all departments to include all food & beverage outlets, reception, accommodation and kitchen.
• Ensure an efficient food & beverage service in the bar and restaurant at all times, particularly during peak times.
• Ensure that our guests receive 'excellent friendly service' by all our team members, every time.
• Manage and respond to customer queries in a proactive and timely manner.
• Ensure any guest complaints are managed effectively and in a timely manner, endeavouring to turn the guests experience into a positive experience at every opportunity.
• Carry out all security and departmental checklists.
• Prioritise the security and health and safety of our team and guests whilst on duty.
• Assist in any department as needs be.
• Carry out any adhoc duties as assigned by Management.

The Successful Candidate must:

• Have 2 years' experience as a Duty Manager in a 4* hotel and at least 3 years' food and beverage experience in a 4* hotel.
• A third level qualification in hotel management or similar would be a distinct advantage.
• Be passionate and motivated by guest satisfaction.
• Be a team player and have exceptional communication and interpersonal skills.
• Be flexible and available to work various shifts including weekends and evenings.
• Must be proficient in the English language, both spoken and written.

What do we offer?

• Free parking
• Complimentary Leisure Club Membership
• Staff Meals
• Contributory company pension scheme. (12 months service requirement)
• Company Life Insurance Scheme
• Employee Assistance Programme
• Talbot Collection Friends and Family Rates

- Training and Development Opportunities - we invest in our people

• Being part of a progressive & growing company

*** Oriel House Hotel is an equal opportunities employer ***