Duty Manager (Full-Time)

JOB SUMMARY

Aloft provides a space where style is necessary, social scenes are vibrant, and where the only direction is forward. Join us as a Duty Manager and thrive with our open thinking and open expression. We love our Talent to have vibrant style they’re not afraid to show. That’s what makes working at Aloft different, by design.

Are you up for this?

• Handle general enquiries, using technology and your straightforward with a wink approach to showcase working at Aloft different, by design.
• Manage day-to-day operations and ensure the quality and standards of the hotel are met
• Assist guests arriving and departing the hotel through the check in and departure process
• Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
• Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met focusing on attention to detail
• Be a vibrant and self-expressive supervisor by providing motivation and support to the team
• Be an expert on this tech-forward hotel and the surrounding area, know it inside and out to enhance experiences and move at the pace of guests
• Build and strengthen relationships with existing and guests to provide guests with stays that are very much out of the ordinary, enabling future booking
• Set the vibe by planning and executing team building activities so our talent feel’s part of Aloft’s open and vibrant work environment
• Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.

Your Vibe:

• Experience with OPERA property management system or similar
• Relevant experience in a similar managerial role
• Working rights in Australia
• Enthusiastic to escalate your career
• Self-motivated, driven and energized in a fast-paced environment
• Armed with smart solutions and a can-do attitude

Our Perks:

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Aloft Hotel is part of Marriott International's Select Stays portfolio, which has committed to putting people first for 90+ years. Apply now!