E-Commerce Assistant - Full Time - Vibes & Scribes

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We are seeking an e-commerce assistant to join our team on a full-time, permanent basis, 5 days a week (including weekends), at our fabric, wool, and craft supplies store on Bridge Street. We pride ourselves on providing excellent customer service and delivering products efficiently. We’re looking for a reliable and organised E-commerce Assistant to help keep our shop running smoothly.

This is a full time permanent position, not a summer/part time job. Not suitable for students in/returning to college.

Applications without a cover letter will not be considered. Cover letter must outline your interests/hobbies/experience relevant to the position

The ability to work in a dynamic and fast-paced environment is essential, as is a can-do attitude with a strong work ethic, a fantastic eye for detail and friendly nature to provide the exceptional customer experience that Vibes & Scribes is renowned for. You will need to multi-task, prioritise and manage time effectively. Excellent communication skills are required to be part of the team.

Extensive training will be provided and there are opportunities for advancement.

*PLEASE NOTE: As this is a full-time, permanent position, applicants who cannot commit to the hours stated above will not be considered.

Responsibilities:

• Update and manage product listings and inventory on our online shop (add new products, update descriptions, and images).
• Process orders and update order status in the system.
• Respond to customer inquiries via email or other communication channels in a friendly and professional manner.
• Assist with general administrative tasks related to the online shop.
• Pack, label, and prepare orders for shipping accurately and efficiently.

Requirements / Skills:

Technical Skills:

• Experience with order fulfillment, packaging, and shipping (an advantage but not essential)
• Basic computer literacy: spreadsheets, email, data entry (training will be provided)
• Ability to manage digital content: uploading images, writing product descriptions (training will be provided)

Personal Traits:

• Highly organised and detail-oriented.
• Reliable, punctual, and able to manage multiple tasks.
• Strong communication and customer service skills.
• Problem-solving mindset with a proactive approach.
• Adaptable and comfortable switching between hands-on and administrative work.

Job Types: Full-time, Permanent

Pay: €14.50-€15.50 per hour

Application question(s):

• Have you attached a cover letter? Applications without a cover letter will not be considered.

Experience:

• Customer service: 3 years (preferred)

Language:

• English (required)

Work Location: In person