E-Commerce Platform Optimization Specialist

Position Title: E-commerce Platform Optimization Specialist (3-Month Project-Based Contract)

Employment Type: Contract with potential for permanent employment based on performance

Location: Onsite

About Finlandia Health Store

Finlandia Health Store has been a trusted name in natural health and wellness for over 50 years, serving customers across Canada and beyond through our brick-and-mortar location and online Shopify store, which features approximately 5,000 SKUs. We are dedicated to providing exceptional service, a wide variety of high-quality health products, and innovative solutions to support our customers’ well-being.

We are seeking a highly skilled E-commerce Platform Optimization Specialist to join our team on a three-month project basis, with the possibility of extending the role into a permanent position. This role focuses on refining the functionality and user experience of our Shopify store, ensuring it remains a reliable, user-friendly platform for health-conscious customers.

Key Responsibilities

Product Classification and Organization

• Perform a comprehensive review of existing product data, covering 5,000 SKUs.
• Redesign and implement a streamlined product classification system to improve searchability and navigation.
• Audit and update product listings to ensure accuracy and consistency, with a focus on customer needs.

User Experience (UX) Optimization

• Customize and enhance Shopify templates to create a more intuitive and engaging user interface.
• Integrate advanced features like chatbots to provide real-time customer support and improve overall satisfaction.
• Develop and implement interactive tools, such as special order forms, to improve customer engagement and accessibility.

Backend Operational Enhancements

• Configure and implement back-in-stock notifications to improve product visibility and sales opportunities.
• Optimize product filtering and search functionality to streamline product discovery for customers.
• Recommend and integrate additional features to improve the website’s backend efficiency and overall operational performance.

Qualifications

• Shopify Expertise: 1-3 years of experience in managing and customizing Shopify stores, with a proven ability to deliver impactful results.
• Categorization Proficiency: Demonstrated skill in creating logical, customer-friendly product classification systems.
• UI/UX Knowledge: Strong understanding of UX principles and ability to design visually appealing, user-centric interfaces.
• Analytical Abilities: Proven track record in using behavioral and sales data to inform strategic enhancements.
• Health Product Knowledge: Familiarity with health and wellness products is an asset.
• Languages: Fluent in English; Mandarin proficiency is a plus.

Working Hours

• Monday to Friday, 8 hours per day

Why Join Us?

At Finlandia Health Store, we prioritize innovation and customer satisfaction while supporting the growth and development of our team members. As part of this role, you’ll work on impactful projects that directly contribute to the company’s success. Additionally, high performance in this project may lead to a permanent position, where you can take the lead on new initiatives to further enhance our e-commerce presence.

How to Apply

Please submit your resume along with a brief cover letter detailing your relevant experience and interest in this role. Be sure to include your vision for improving the e-commerce experience at Finlandia Health Store and your long-term professional goals.

We look forward to welcoming a passionate, results-driven individual to help us elevate our e-commerce platform and provide our customers with the best possible online shopping experience.