Ecommerce Account Administration Associate

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At Vita, we design and manufacture outdoor garden products that help create beautiful and functional outdoor spaces. We are passionate about innovation, product quality, customer experience, and building strong relationships with our retail partners.

We are looking for a highly organized and detail-oriented individual to support our Business Development team through administrative coordination, reporting, retailer communication, and operational support.

The ideal candidate is highly detail-oriented, process-driven, and comfortable managing multiple administrative tasks within a fast-paced ecommerce environment. This role requires someone who enjoys maintaining organized systems, supporting cross-functional teams, and ensuring information is accurate, complete, and communicated efficiently.

Key Responsibilities

Administrative & Reporting Support

• Maintain and organize retailer documentation, product records, internal files, and account information.
• Support the Business Development team with administrative coordination and follow-up tasks.
• Manage external & internal spreadsheets, trackers, reporting templates, and retailer databases.
• Ensure product information, pricing, and retailer content remains accurate and up to date across platforms.
• Coordinate and track retailer requests, deadlines, submissions, and approvals.
• Assist with promotional calendars, meeting preparation, and presentation materials.
• Maintain organized records of retailer communications, agreements, and business updates.
• Manage and maintain retailer portals, ensuring all requirements are up to date and performing regular maintenance to support compliance and accuracy.
• Coordinate, track, and prioritize retailer requests, ensuring timely responses and resolution of all incoming inquiries.
• Act as a key liaison between internal teams and retailers to gather information, clarify requirements, and drive execution.

Cross-Functional Coordination

• Work closely with Marketing to ensure retailers receive updated product assets, content, and promotional information.
• Coordinate with Customer Service and Operations teams to communicate retailer concerns, inventory updates, and product information.
• Assist with internal communication between departments to ensure projects and retailer requests remain on schedule.
• Support process improvements and help maintain efficient internal systems and workflows.

Research & Analysis

• Conduct competitor and market research to support business development initiatives.
• Assist with gathering sales data, retailer insights, and trend analysis reports.
• Help identify opportunities for operational improvements and account growth.

Qualifications

• Minimum 2–4 years of experience in an administrative, ecommerce support, sales coordination, or reporting-focused role.
• Strong proficiency in Microsoft Office Suite, particularly Excel.
• Experience working with reporting tools, databases, and retailer portals.
• Exceptional organizational skills and strong attention to detail.
• Ability to prioritize tasks and manage multiple projects simultaneously.
• Comfortable working in a fast-paced and constantly evolving environment.
• Ability to work independently while supporting a collaborative team environment.
• Experience supporting ecommerce or retail accounts is considered an asset.

Pay: $25.00-$30.00 per hour

Work Location: In person