Ecommerce & Operations Coordinator

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Fast-Growing eCommerce & Retail brand seeking motivated, team member who wants to develop and grow with us.

Rogue Royalty and RogueRaw are fast-growing Australian eCommerce and retail brands specialising in premium canine gear, accessories, and natural raw nutrition. We're looking for a motivated, organised, and proactive team member who wants more than just a job.

This is an opportunity to become part of a growing business where you'll gain hands-on experience across customer service, eCommerce, operations, inventory management, fulfilment, and business systems while developing valuable skills for the future.

We're seeking someone with a positive attitude, strong attention to detail, excellent organisational skills, and confidence using technology and computer systems. Most importantly, we're looking for a team player who takes pride in their work, enjoys helping customers, and is eager to learn, contribute, and grow with the business.

If you're looking for a long-term opportunity with variety, responsibility, and genuine career growth, we'd love to hear from you.

The Role

This is a varied, hands-on role supporting the day-to-day operations of a busy retail and eCommerce business.

You'll be involved across customer service, Shopify management, order fulfilment, inventory control, administration, and business systems.

No two days are the same. One moment you may be responding to customer enquiries, the next updating products on Shopify, processing orders, assisting customers in-store, or helping improve business systems and processes.

Key ResponsibilitiesCustomer Service

• Respond to customer enquiries via email, phone, live chat, and in-store
• Assist customers with product recommendations, sizing, orders, and general enquiries
• Resolve customer issues professionally and efficiently
• Manage returns, exchanges, and customer resolutions

eCommerce & Systems

• Maintain and update Shopify products, collections, pages, and content
• Configure and manage business apps and integrations
• Assist with automations, workflows, FAQs, and customer communication systems
• Support improvements to business processes and systems
• Monitor website content and ensure information remains accurate and up to date

Operations & Fulfilment

• Pick, pack, and dispatch customer orders accurately
• Assist with stock control and inventory management
• Support stocktakes and supplier coordination
• Maintain a clean, organised, and professional workspace
• Help ensure smooth day-to-day business operations

Administration

• Data entry and reporting
• General business administration
• Assisting with inventory, purchasing, and operational tasks
• Maintaining accurate records and documentation

What Success Looks Like

• Customer emails are responded to promptly and professionally
• Orders are dispatched accurately and on time
• Shopify remains organised and up to date
• Inventory records are accurate
• Customers receive exceptional service
• Systems and processes continually improve
• The business runs smoothly and efficiently

About You

We're looking for someone who is:

• Highly organised and detail-oriented
• Comfortable using technology and learning new systems
• Reliable, proactive, and able to work independently
• Professional and confident communicating with customers
• Solutions-focused and able to solve problems calmly
• Comfortable working in a fast-paced environment
• Willing to roll up their sleeves and help wherever needed
• Looking for a long-term opportunity with room to grow

Most importantly, you take pride in your work, enjoy being organised, and genuinely care about doing things properly.

Skills & ExperienceEssential

• Strong computer skills
• Excellent written and verbal communication
• Experience using Microsoft Excel, Outlook, and business software
• Strong organisational and time-management skills
• High attention to detail
• Ability to learn new technology quickly

Highly Regarded

• Shopify experience
• eCommerce experience
• Inventory management experience
• Customer service experience
• Retail or operations experience
• Canva experience
• Experience with Gorgias, Shippit, Loop Returns, Klaviyo, or similar platforms
• Experience using AI tools such as ChatGPT

Why Join Us?

• Join a growing Australian eCommerce brand with ambitious plans for the future
• Gain experience across retail, eCommerce, customer service, fulfilment, operations, and technology
• Work closely with experienced business owners and a supportive team
• Enjoy a varied role where no two days are the same
• Develop valuable business and technology skills
• Genuine opportunities for future growth and increased responsibility

If you're organised, tech-savvy, customer-focused, and looking for a long-term opportunity where you can contribute, learn, and grow, we'd love to hear from you.

Apply now and tell us why you'd be a great fit for the Rogue Royalty and RogueRaw team.

Pay: $70,000.00 – $80,000.00 per year

Benefits:

• Employee discount
• Employee mentoring program
• Professional development assistance

Ability to commute/relocate:

• Campbelltown NSW 2560: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person