Ecommerce Operations & Support Executive

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Minimum 3 years of experience needed

Core Responsibilities

• Attend inbound and outbound customer calls related to online orders, delivery, payments, and returns
• Handle customer queries through phone, WhatsApp, email, and chat platforms
• Process online orders received from website, marketplaces, and social media channels
• Update and manage orders in CRM, OMS, and eCommerce platforms (Shopify, Shiprocket, etc.)
• Coordinate with packing and warehouse team to ensure timely order packing and dispatch
• Track shipments and follow up with courier partners for delivery status
• Handle returns, replacements, cancellations, and refunds as per company policy
• Resolve customer complaints and ensure high customer satisfaction

Job Types: Full-time, Permanent

Pay: ₹14,000.00 - ₹18,000.00 per month

Work Location: In person