Ecommerce Site Coordinator

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Introduction:
Founded in Japan in 1980 and established in Australia in 2013, MUJI is a global brand dedicated to quality and environmental sustainability. We focus on contributing to a simple, pleasant life and society by creating products that can be used universally by customers who value simplicity and beauty. This commitment defines our path forward, and we invite you to join us as we work together toward a more sustainable and thoughtful future.

Our Values and Benefits

Our foundation is built on four core values: kindness, innovation, simplicity and sustainability. In the spirit of Kaizen, we foster a culture of continuous improvement, where we consistently refine our processes and empower our people to grow with the business. To support this, we offer:

• Competitive Pay: We offer attractive and competitive pay that consistently match or exceed market rates, providing financial peace of mind and consistency.
• Attractive Performance-Based Rewards: We recognise excellence through our annual performance incentives program where eligible employees can earn a discretionary bonus of up to 15% depending on their role, individual achievements and company performance.
• Exclusive Staff and Family Discounts: Access employee and family discounts on our product range, making it easier to integrate a simpler and more sustainable lifestyle into your own home.
• Flexible Hybrid Work Options: For eligible roles, we offer a hybrid work environment with 2 days to work from home each week, promoting flexibility and ensuring an ideal work/life balance.
• Career Progression Opportunities: We prioritise promoting from within, offering clear career pathways and progression opportunities for team members who want to grow their career with us.
• Ongoing Learning and Development: In the spirit of Kaizen, we empower our people to seek out learning opportunities. Whether it’s a new skill, certification or short course, we'll back you all the way because your growth fuels ours.
• Wellbeing Support: We are with you through life's up and down. Our Employee Assistance Program (EAP) is one of the ways we invest in your wellbeing - offering you and your loved ones 24/7 access to free and confidential counselling, coaching, and practical support whenever life happens.

Description:
As the eCommerce Site Coordinator at MUJI Store Support Service, you will play a crucial role in managing and enhancing the content for our online retail platform. Your responsibilities will include:

• Maintain and update website content including product listings, imagery, banners, and landing pages, ensuring accuracy and alignment with brand guidelines
• Support the setup and delivery of new product launches and promotional campaigns, ensuring they are accurate, timely, and visually consistent
• Assist in tracking eCommerce performance, analysing product trends, and identifying opportunities to improve sales and user experience
• Collaborate with key stakeholders to ensure content supports campaigns and enhances the customer journey
• Use and continuously build capability in platforms such as Shopify, Klaviyo, and Shippit while contributing ideas to improve site functionality and efficiency

This is an exciting time to join our growing company, as we further expand our presence in Australia. Teamwork, collaboration, and a continuous improvement mindset are at the forefront of our core values.

Skills and Experiences:

• Experience in a retail, digital marketing, or eCommerce support role
• Basic understanding of website content, digital marketing, or product merchandising
• Experience or familiarity with Shopify and integrated apps, Klaviyo and Shippit
• Strong attention to detail, time management and organisational and communication skills
• Willingness to learn, take initiative, and collaborate in a fast-paced environment
• Interest in retail, fashion, home goods, or lifestyle brands is an advantage