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Samsonite

Ecommerce Specialist

Posted on Nov. 28, 2024

Mulgrave, Australia
0 - 0 USD (yearly)

Full Time

Who we are:

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, eBags, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

Samsonite Australia is looking for an experienced eCommerce Specialist to join our dynamic eCommerce team at the Samsonite Head Office in Mulgrave. This is an exciting opportunity to work with leading global brands such as Samsonite, American Tourister and High Sierra, recognised for their excellence in luggage and travel accessories.

Reporting to the eCommerce Manager, you will be responsible for implementing the key strategic objectives of the eCommerce Department, with the ultimate goal of delivering an exceptional customer experience across all of our online sales channels.

Key responsibilities include:

Conduct the day-to-day operations of the eCommerce platform.
Oversee the websites, ensuring they are fully operational, optimised for conversion while aligning with brand and campaign messaging.
Act as the eCommerce champion and primary point of of contact for the Customer Care team, addressing website-related operational or functional issues and escalating technical problems as needed.
Take ownership of the website’s product enrichment process, including uploading products with accurate descriptions, images, pricing and maintaining data integrity.
Take ownership of the website’s merchandising and campaign execution, promotional briefs and campaign content updates across all brands.
Adopt a “customer-first” mindset to enhance the customer experience and satisfaction across all digital touchpoints, both internal and external.

Skills and Experience:

Tertiary qualification in Marketing, Communications, Technology or related fields.
Proven experience in eCommerce administration, including product management, website content maintenance, meeting campaign and promotional deadlines, and delivering first-class customer service.
Skilled in planning, managing and executing multiple projects and tasks simultaneously in a fast-paced environment.
Strong understanding of eCommerce processes, from customer acquisition to advocacy.
Ability to work effectively both as an independent contributor and as part of a collaborative team.
Exceptional communication skills with a keen eye for detail.
Strong analytical and results-driven mindset.
Demonstrated “customer-first” mindset (both internal and external).
Proficient in crafting web copy with an understanding of basic SEO principles.
Technical knowledge and experience (*Preferred but not essential):
- Salesforce Commerce Cloud or similar eCommerce Platform(s)
- ERP System i.e. SAP
High level of competency in Excel.
Google Analytics
Basic HTML and CSS
Product Information Management (PIM) experience
Demonstrated experience working with a development agency
Google Search Console*
eCRM / Marketing Cloud Platform experience*
Adobe Creative Suite*
Marketplaces (The Iconic, Myer, David Jones, etc.)
Must have 3 years’ experience in a similar role.

If this sounds like you, please apply with a cover letter and a resume . More importantly, the successful applicant will have the ability to demonstrate, understand and apply our workplace values, Teamwork, Trust, Excellence & Dignity, in their everyday work behaviour and attitude!

Why you'll love working here:

Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to diversity and inclusion empowers us to bring our authentic selves and unique differences to work every day.
Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.

What we value:

At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily.

Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.

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