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Education Specialist, Local Engagement

Posted on Feb. 7, 2025

ACCOUNTABILITIES

Student Recruitment Operations

To work with the Lead/Deputy Lead, Local Engagement, to manage and support the development of local student recruitment efforts for the institute by promoting the SIM brand-name and planning local student recruitment strategies.
To attend to customers’ enquiries via walk-ins, phone, email, live chat, etc and look into the customer’s needs and requirements so as to recommend suitable education pathway
To assist customer in programme application and checking for documentations to support the turnaround time for admissions processing
To build strong product knowledge, comply with work policies and procedures and continuously improve customer service skills
To comply with quality standards set for the department

Leads Management

Market Engagement & Project Management

To understand the local education landscape and explore new developments.
Collaborate with internal teams and external partners to conceptualize and plan events that align with the company's goals and objectives
Manage the entire event lifecycle, from initial concept development to post-event evaluation. Coordinate logistics, timelines, and resources to ensure seamless execution and exceptional attendee experiences
To plan and leverage community engagement to build awareness and brand name.

JOB REQUIREMENTS

Bachelor degree with 2 - 3 years of relevant working experience, preferably in sales, marketing or customer service.
Experienced in Customer Service and Sales conversion processes
Good understanding of the higher education industry in Singapore
Able to work on Saturdays (9am – 1pm)
Well-developed diplomacy skills and ability to handle expansive and diverse customers.
Pleasant and patient personality with excellent service mindset
Good interpersonal skill with a high level of initiative and drive

We regret that only shortlisted candidates will be notified.

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