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Education Specialist, Local Engagement
Posted on Feb. 7, 2025
- Clementi, Singapore
- 0 - 0 USD (yearly)
- Full Time
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ACCOUNTABILITIES
Student Recruitment Operations
- To work with the Lead/Deputy Lead, Local Engagement, to manage and support the development of local student recruitment efforts for the institute by promoting the SIM brand-name and planning local student recruitment strategies.
- To attend to customers’ enquiries via walk-ins, phone, email, live chat, etc and look into the customer’s needs and requirements so as to recommend suitable education pathway
- To assist customer in programme application and checking for documentations to support the turnaround time for admissions processing
- To build strong product knowledge, comply with work policies and procedures and continuously improve customer service skills
- To comply with quality standards set for the department
Leads Management
- To follow up on all leads assigned on a timely basis
- To prepare and maintain leads follow-up reports
Market Engagement & Project Management
- To understand the local education landscape and explore new developments.
- Collaborate with internal teams and external partners to conceptualize and plan events that align with the company's goals and objectives
- Manage the entire event lifecycle, from initial concept development to post-event evaluation. Coordinate logistics, timelines, and resources to ensure seamless execution and exceptional attendee experiences
- To plan and leverage community engagement to build awareness and brand name.
JOB REQUIREMENTS
- Bachelor degree with 2 - 3 years of relevant working experience, preferably in sales, marketing or customer service.
- Experienced in Customer Service and Sales conversion processes
- Good understanding of the higher education industry in Singapore
- Able to work on Saturdays (9am – 1pm)
- Well-developed diplomacy skills and ability to handle expansive and diverse customers.
- Pleasant and patient personality with excellent service mindset
- Good interpersonal skill with a high level of initiative and drive
We regret that only shortlisted candidates will be notified.
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