Eglobal Application Support

Job Summary:

• Provide first level support to the WTW Business Community
• Provide Expert knowledge of specific applications to the WTW Business community
• Documentation of key support processes.
• Participate in analysis and testing for new Application Services.
• Liaison and management of Suppliers for provision of support services.
• Manage communications to Business Stakeholders for eGlobal Applications support.

Principal Duties/Responsibilities:

• Identifying recurring and high impacting incidents and provide proactive solutions to these problems.
• Provide technical assistance for major incidents and assist with identifying to root cause and future action plans.
• Collaborate with the application community to prioritise product enhancements, customer changes and eGlobal Application faults.
• Provide Customer Support as dictated by the WTW Business Community demands and staffing levels.
• A core member of the Support Function responsible for high value delivering services to the Business Units.
• Liaison with Product Owner to ensure support services are in line with SLA’s.
• Providing expert Application Support and Development knowledge to WTW Project Teams
• Ensure compliance with IT practices and procedures for those Applications you support.
• Provide support for interfaces incoming and outgoing from the application
• Co-ordinating with DBA & Platform team to implement changes in Production.
• Testing eGlobal Application at the time of upgradation and creating/updating SOPs for all Weekly/,Monthly,Tasks.
• Create Incidents, raising change requests, assigning task to DBA, verify the changes after deployment and Informing requester.
• Good understanding of the IT organisation, processes, standards and Governance, particularly support finance in reconciliation issues.
• Good understanding of the operations, markets and processes of the BU support

Experience: • 2 – 5 Years

Technical Skills: Oracle or SQL (Query writing) & MS-Access, Service Now (Request/ Ticket handling), Excel,

Good to have: Azure/ Copilot & Insurance domain

The Application Process

• Resume review

• Level 1 interview

• Coding test

• Level 2 interview

Any Graduate

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com.