Emerald Airport - Ramp Officer

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Introduction:
Star Aviation is Australia's most dedicated Ground Handling service provider, partnering with a number of Airlines and Airports. We pride ourselves on being big enough to manage, yet small enough to care!

At Star Aviation, we’re not just filling roles — we’re building a team of people who embody the spirit of our brand and take pride in representing both our company and our customers.

We’re proud to be big enough to manage – with the capability, experience, and professionalism to keep operations running smoothly at some of Australia’s busiest airports.

But we’re also small enough to care – which means you’ll be recognised, supported, and genuinely valued every step of the way.

If that sounds like the kind of team you want to be part of — we’d love to hear from you.

Description:
Working as part of our Emerald team, you'll be an important part of each passenger's experience! As the ‘face of the company’ to clients and passengers, you will put safety and the customers’ needs at the heart of all required tasks.

The successful candidate for this role is required to hold an Australian Drivers license (Provisional license as a minimum (Red P's)) and also pass a pre-employment medical prior to beginning training and employment.

Key Responsibilities of a Ramp Officer:

• Perform Ramp functions including marshalling aircraft on the ramp (e.g. directing, assisting and parking all arriving, departing and towed aircraft)
• Transfer cargo (including luggage) to other gates, other airlines and to passengers
• Responsible for courteous, prompt, accurate and careful handling of customer baggage, airfreight and company material; continuous lifting, loading/unloading, sorting and transfer of baggage, freight and company material.
• Ensure compliance with all Uniform & PPE requirements Management of GSE
• Ensure the safe and secure operation of all equipment.
• Test all relevant equipment for serviceability before commencement of every shift.

Skills and Experiences:
The ideal candidate:

• A valid Australian driver licence
• A valid Aviation Security Identification Card (ASIC) - or ability to obtain one
• Awareness of the importance in achieving on time performance goals in an efficient and safe manner
• Excellent organisation and time management skills
• Strong ability to multi-task, priorities and meet deadlines
• Customer focus to deliver exceptional service
• Ability to adapt to changing priorities and situations
• Able to work well in a fast-paced team environment
• Highly personable and able to communicate and influence a diverse range of stakeholders
• Manual Handling procedures
• Conflict resolution skills
• Proficient in report writing, in plain and clear English
• Intermediate skills for Microsoft Office Suite

On Offer:

• Opportunity to be part of a family-oriented business where you are truly valued.
• Ongoing career training and development with in-house programs
• Discounts and benefits across travel, retail, lifestyle and other areas, from a huge variety of companies, including SpecSavers, Contiki Holidays, Hello Fresh, Koala Furniture and many more!

Due to the high volume of applications, only those that are progressed to the next stage of the recruitment process will be contacted.

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