Employee Advisor

At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!

• Family building benefits include fertility coverage and adoption/surrogacy assistance.

• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.

• Paid time off, including in support of volunteer and parental leave needs.

• Educational and training opportunities through company programs along with tuition assistance and student debt support.

• Learn more about our benefits here!

Where is the work:

This position is eligible for a Hybrid work schedule (3 or more days on-site a week) and will be based out of our Davidson, NC location

As an HR Solutions Employee Advisor (contractor), you will be the frontline support role for Trane Technologies' HR Solutions Center. The Employee Contact Center is the primary helpline to Pension, 401K, Health & Welfare, and Payroll departments. We handle inquiries from current Trane Technologies employees as well as the company retirees. As an HR Solutions Employee Advisor you will be responsible for assisting the Trane Technologies Employee (Active/Retired) population.

What you will do:

• Be able to provide assistance for 35+ customers per day (or more depending on seasonal volumes)

• Provide accurate, up-to-date information pertaining to Health & Welfare Benefits, Payroll, Pension/401k, Health Progress, Rebate, and Corporate Card Services

• Identify and resolve issues pertaining to Trane Technologies policy/eligibility guidelines

• Perform needed analysis; conducting required research and provide resolution to bring closure to customer issues, during the First Call if possible

• Follow up with customer issues in order to guarantee prompt resolution

• Ability to multi task and prioritize in a fast-paced environment

• Customer Focus/Quality oriented and results driven skills required

• Excellent communication, with analytical and decision making skills

• Document each call accurately with customer ticketing system

• Instill trust and confidence while working with customers to overcome challenges.

• Must be available to work flexible full-time hours depending on assigned shift; shifts range from 8am-7pm EST, Monday-Friday

What we expect of you:

• High School diploma: Associate degree or College Degree preferred.

• 1-2 years call center/customer care or other related customer contact experience preferred.

• Computer proficiency required (Word, Excel, Outlook)

• Inbound/Outbound Contact Center call handling (Phone Soft Skills)

Ideally, you would also be familiar with one or more of the following:

• Change Acceleration: Must be champions of change in effort to support changing initiatives and process improvements.

• Collaboration: Facilitates partnerships across teams and organizations that add value to the business. Builds and sustains an effective team environment.

• Customer Focus: Builds customer relationships and high levels of customer trust and loyalty by listening to customer issues and ideas. Uses customer feedback to establish and improve processes and systems. Manages the escalation of issues and opportunities with the appropriate key stakeholders.

• Drive for Results: Effectively and efficiently manages resources, processes, projects and systems. Acts with a sense of urgency and produces results. Ensure effective delivery, implementation and execution of HR services/processes regionally.

• Must have ability to work as part of a team

• Must be able to be self-directed as needed

• Must be detail oriented with a strong commitment to quality assurance

• Must be able to manage time, work under pressure and deliver customer satisfaction

• Strong verbal and writing communication skills

Equal Employment Opportunity:

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.