Employment Coach - Mayfield

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Introduction:
About Us
The Mai-Wel Group is a Hunter region not-for-profit connecting people with possibilities for nearly 65 years. We partner with people with disability, young people and those experiencing disadvantage to build independence, confidence and real pathways into community, education, training, employment and enterprise. With a team of more than 370 people, we deliver integrated, person-centred supports across daily living and independence, social and creative participation, and real-world work-readiness programs that lead to jobs—reinvesting every dollar to grow impact across our region. Trusted, local and outcomes-driven, Mai-Wel is Full of Possible.

Description:
About the role

Mai-Wel is seeking a passionate Employment Coach to join our Employment Services team, supporting participants through the Inclusive Employment Australia (IEA) program.

This is a front-facing, community-based role where you will deliver personalised, strengths-based employment support to help participants overcome barriers and secure sustainable employment outcomes.

Key responsibilities

Provide case management to participants within the IEA program

Conduct initial interviews and record outcomes in Workforce Australia

Develop and maintain tailored Job Plans aligned to participant goals

Support participants with job searches, placements, training, and capacity building

Use customised employment approaches including job carving and job development

Identify and address vocational and non-vocational barriers to employment

Liaise with employers, training providers, and support services

Monitor participation, attendance, and compliance requirements

Maintain accurate and timely documentation in line with funder guidelines

Skills and Experiences:
About you

You are someone who genuinely cares about community outcomes and enjoys working with people from diverse backgrounds.

Essential:
Experience in administration and customer-focused roles

Understanding of person-centred and strengths-based approaches

Strong written and verbal communication skills

Excellent time management and organisational skills

Current First Aid (HLTAID009, HLTAID010, HLTAID011) or willingness to obtain

Strong digital identity verification (MyID)

Ability to travel between sites as required

Desirable:
Experience in employment services, community services, disability, or youth support

Knowledge of Workforce Australia / IEA programs

Trauma-informed practice experience

Certificate III or IV in Community Services, Employment Services, Disability, Youth, Business, HR or similar

Cultural awareness and experience working with Aboriginal and Torres Strait Islander communities

Why join Mai-Wel?

At Mai-Wel, our values of Respect, Integrity and Excellence guide everything we do. We are deeply committed to diversity, equity and inclusion and actively encourage applications from:

Aboriginal and Torres Strait Islander peoples

People with disability

LGBTQIA+ individuals

People from culturally and linguistically diverse backgrounds

You’ll be supported by a collaborative team, ongoing learning opportunities, and meaningful work that makes a real difference in people’s lives.

Pre-employment checks

The successful applicant will be required to complete:
National Police Check

Working With Children Check

NDIS Worker Screening Check (where applicable)

Reference checks

How to apply

Click Apply Now and submit your resume and a brief cover letter outlining your interest and suitability for the role.