Enquiry Management Officer

Job Reference: 1092786

About the Role:

We have an exciting opportunity to join our Global Curtin team as an Enquiry Management Officer! Be the first point of contact for international students and global partners, responding to enquiries via email, phone, face-to-face, and social media, covering everything from prospective course leads to post-application support, all while delivering exceptional, professional service.

In addition to international future students, you will also connect with a diverse range of stakeholders, including Curtin registered agents, pathway partners, sponsors and student families, helping them discover the benefits of studying at Curtin and guiding them through the application process. You will build meaningful relationships with international students, global recruitment agents, and staff across Curtin’s worldwide campuses, including opportunities to collaborate with colleagues across our global campuses.

This is a dynamic and rewarding role for someone with a passion for customer service, cross-cultural engagement, and teamwork. You will thrive in a welcoming, globally inclusive environment, working with a knowledgeable, supportive team making a real impact on student’s educational journeys around the world.

Your responsibilities will include:

• Respond to enquiries from students, agents, and external partners (including pathway partners and sponsors) with clear, professional communication.
• Provide accurate advice on course syllabus, entry requirements and the admissions process through face-to-face, email, and phone interactions.
• Support international students to resolve issues by applying established guidelines, escalating or referring enquiries where appropriate.
• Maintain up-to-date knowledge of campus life and student support services, including information about Curtin’s global campuses.
• Conduct campus tours for prospective students and key stakeholders.
• Assist with application follow-up and conversion activities as directed.

We are looking for (selection criteria):

• Strong customer service skills, with experience in a busy, front line customer service environment and a commitment to achieve a high level of client satisfaction.
• Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
• Effective teamwork and collaboration skills, combined with the ability to work independently when required.
• Highly developed verbal communication and interpersonal skills, with the ability to engage confidently with a diverse range of stakeholders, with cross cultural sensitivity.

Desirable:

• Conversational fluency in one or more languages other than English.
• Experience working in a tertiary education environment, particularly within international student services.
• Experience with Customer Service Management (CRM) tools.

Role Requirements:
Global Curtin

Global Curtin has responsibility for University wide leadership, planning, support and coordination of Curtin’s international activities. This includes the development of alliances with universities overseas, student recruitment and admissions, student sponsors, alternative pathways for non-qualified applicants, policy formulation, and monitoring and quality assurance of transnational education activities.

About Curtin University

We are an energetic, dedicated team of academics and professionals working together to provide global solutions through quality graduates and innovative research. Curtin is a welcoming space where integrity, respect for one another, courage, excellence, and impact are essential to everyday life. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities and genders, and people of diverse ethnicity, nationality and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information, please visit our Diversity and Inclusion page - https://staff.curtin.edu.au/discover-curtin/diversity-equity-and-inclusion-at-curtin/

What We Offer You:

Situated on Whadjuk Nyungar Country, our vibrant Bentley campus includes an art gallery, gym, childcare and medical centre, bus station, accessible parking and endless food options including a supermarket. Aside from the vibrant campus life, we offer more than just a job. Curtin offers a wide range of generous benefits, including additional leave, salary packaging, health and wellbeing services and an array of discounts for retail, travel and much more. For more information, check out our benefits page!

For more reasons to work at Curtin, please visit https://staff.curtin.edu.au/discover-curtin/

Join Us!

If this sounds like your next role, please click APPLY NOW and provide the following documents:

• CV
• Cover Letter addressing the selection criteria in the advert (2 page maximum)

If you have any queries in relation to this opportunity or the application process, please contact our careers team on CurtinCareers@curtin.edu.au or 08 9266 9000 (option 3,1), quoting the reference number. Please note applications will not be accepted via this email address.

Applications close: Tuesday, 23 September 2025.

Disclaimer: Please note that there is no standardised time for the closing of adverts on the specified date. Therefore, we recommend submitting your application ahead of this deadline. Late applications will not be considered, and only successful candidates will be contacted.

Please note we are not accepting applications from recruitment agencies at this time.

Curtin reserves the right at its sole discretion to withdraw from the recruitment process, not to make an appointment, or to appoint by invitation, at any time. We reserve the right to remove the advert earlier than the date on the advert.