Enterprise Euc And Sd Lead

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Introduction:
Make a difference where it matters most

At Housing Choices Australia, we believe everyone deserves a safe and affordable home. We are a leading not-for-profit housing provider committed to building inclusive and thriving communities. Our Five-Year Strategic Plan (2024–29) prioritises people and aims to deliver social impact, sustainable growth, and empowered teams.

Join us in building a better future, one home at a time.

Why you will love working with us

Join a passionate, purpose-driven team where your work creates lasting impact, and your wellbeing, growth, and individuality are genuinely valued.

Purposeful impact – make a meaningful difference in people’s lives by supporting inclusive, safe, and affordable housing.
Growth and development – enhance your skills and advance your career through tailored learning opportunities.
Balance that works – enjoy 5 weeks annual leave and flexible working arrangements suited to your lifestyle.
Valuable benefits – increase your income through salary packaging, salary continuance insurance, and 16 weeks of paid parental leave.
Supportive culture – be recognised and celebrated in an inclusive, values-driven workplace.

Description:
About the role

The Enterprise End User Computing (EUC) & Service Desk (SD) Lead is responsible for leading Housing Choices Australia's end user technology services across service desk operations and modern workspace platforms. This role ensures the delivery of secure, reliable and customer-focused IT support services, while also overseeing the administration and continuous improvement of Microsoft 365, Intune, Entra ID, endpoint management and workplace collaboration technologies.

The role provides day-to-day leadership of the Service Desk team, supports capability uplift across end user support, and drives standardisation, governance and continuous improvement across EUC services. Deliver first and second-level IT support across a multi-site environment

Lead and manage end user computing and service desk operations, ensuring reliable, secure and high‑quality support for workplace technologies across the organisation.
Provide people leadership and technical direction to the Service Desk and Modern Workspace team, fostering a customer‑focused culture, mentoring staff and driving performance against service levels.
Own and improve modern workspace platforms including Microsoft 365, Intune, Windows Autopilot and Entra ID, overseeing device lifecycle management, endpoint security, patching and identity controls.
Drive continuous service improvement and user experience uplift, using service metrics, automation, standardisation and documentation to reduce incidents and improve operational maturity.
Collaborate with stakeholders, vendors and managed service providers, acting as an escalation point for complex issues and supporting governance, risk, security and compliance obligations.

About the team

The Transformation group drives organisational innovation, change management, and continuous improvement across Housing Choices Australia. It leads initiatives designed to enhance operational effectiveness, streamline service delivery, and build capacity to adapt to evolving housing demands and technological advancements. This group ensures the organisation remains agile and responsive, well-positioned to meet future challenges and opportunities.

Skills and Experiences:
About you

You will have:
Relevant tertiary qualification in IT or related discipline, or equivalent experience.
Strong working knowledge of modern workplace technologies including Microsoft Intune, Entra ID, Microsoft 365 and Windows 11.
Understanding of identity and access concepts including MFA, Conditional Access and least privilege
Demonstrated experience leading or supervising an end user support or service desk function in a medium to large organisation.
Hands-on experience administering Intune and endpoint management, including policy configuration, application deployment, compliance and reporting.

You must agree to undergo any required employment screening, including but not limited to a National Criminal History or Police Check, Working with Children or Vulnerable Persons Check, and NDIS Worker Screening Check.

Even if you do not meet every requirement, we encourage you to apply. We value unique experiences and perspectives.

Our values in action

Everything we do is guided by our shared values:
People First - We build trust through empathy, kindness, integrity and active listening… we create meaningful relationships and deliver results that truly matter.
Responsible - We follow through on our commitments and take ownership of our actions… with transparency, honesty and accountability.
Purposeful - We aim high and take deliberate action… challenge the status quo, embrace change, and continuously improve to make a lasting impact.
Collaborative - We work together with flexibility and shared purpose… through teamwork, innovation, strong strategic partnerships and listening to those we serve.
Inclusive - We embed inclusion in everything we do… recognising and removing barriers and acting on diverse voices so everyone has the opportunity to thrive.

We are committed to a strategy that supports tenant wellbeing, organisational growth, environmental responsibility, and workforce empowerment.

Belong at Housing Choices

We are an inclusive and values-led employer, proudly welcoming people of all identities and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and those with lived experience of housing insecurity.

We support inclusive hiring practices. Please let us know your pronouns or if you require any adjustments during the application process, as we are here to assist you.

How to apply

Apply now! Applications close: 22 April 2026 unless a suitable candidate is identified earlier.

If you do not meet every requirement, please still apply, as we value potential and diverse experiences as much as a perfect CV.

Disclaimer: To the best of Housing Choices Australia’s knowledge, this information is valid at the time of publication.