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Enterprise Support & Relationship Manager

Posted on June 9, 2025

Dublin, Ireland
0 - 0 USD (yearly)

Full Time

Enterprise Support & Relationship Manager

SIRO was launched in 2015 as a joint venture between Vodafone and ESB. Our key mission is to build a nationwide 100% fibre broadband network – we commit to changing Ireland’s telecom landscape and delivering the fastest most innovative broadband experience to the Irish consumer. We are an award-winning employer with a very friendly and supportive corporate culture. The business offices are located at Carrickmines, Dublin and we offer a flexible hybrid work environment.

Enterprise is a core strategic channel within SIRO’s Commercial Team. One of the key objectives of this channel is to grow and win Enterprise customers by partnering with our Retailers, Operators (Partners) such as Vodafone, Viatel, Blacknight and other business partners to sell, up sell and cross sell SIRO Enterprise business products to Enterprise customers. The ambition for the Enterprise channel is to be the preferred fibre vendor of choice for all our Partners.

We are looking for an enthusiastic person to join our Enterprise team as an Enterprise Support & Relationship Manager reporting to the Head of Enterprise. The Enterprise Support & Relationship Manager is responsible for ensuring that our Enterprise business products are delivered to Partners efficiently, on time, and according to agreed standards. This role is crucial in maintaining Partner satisfaction, operational stability, and Partner trust and confidence in SIRO for all their Enterprise Business products requirements.

The role also requires that the Enterprise Support & Relationship Manager seeks to optimise the internal processes, systems, and workflows that enables SIRO to efficiently serve our Enterprise Partners or scale our Enterprise functions. The role also requires supporting the Enterprise team and the wider Commercial team so that SIRO and our Partners can win in the market.

You will collaborate closely with other members of the Enterprise & Account Management team and wider Commercial Teams, supporting them in key business functions including Reporting, Data analysis and insights, CRM & Ticketing system, Service delivery reports for Partners, Bid & Quotes and Commercial build along with leading on special projects of interest as they arise.

You will play a key role working alongside the Account Directors in the support and relationship management of our Partners. You will also be required to attend events and networking opportunities to develop the SIRO brand in the market.

The ideal candidate will be highly organised, methodical and have great attention to details. You should feel comfortable producing and analysing data reports including spreadsheets, summarising in PowerPoint and writing supporting documents/content for both internal and external consumption. Examples include Enterprise performance reporting, Relationship management, Service Delivery SLAs, Bid Text for tenders along with market analysis & competitive overviews.

A key component of this role will be communicating internally and externally, so an ability to communicate (in person, via Teams and in writing) is key.

At SIRO we encourage leadership and initiative at all levels, and you will have the opportunity to take the lead and drive improvements. We provide a flexible and autonomous working environment, where you can take charge of planning and executing your daily tasks to ensure deadlines are met.

Key Responsibilities:

Project & Service Implementation

Oversee the end-to-end delivery of enterprise fibre completions for our Partners.
Engage with the Enterprise Delivery team providing regular updates to the Enterprise team and our Partners on open orders, failed orders, cancellations and completions, identify resource challenges, additional budget sign off and risks.

Enterprise Support & Relationship Management

Act as the primary point of contact between SIRO and our Partners for enterprise fibre delivery along with Commercial Bid Quotes and Tender Request support.
Handle escalations, ensure SLAs are met, and provide regular service reports.

Operational Oversight

Coordinate with Finance, commercial Build, Plan and Design and Enterprise Delivery teams.
Monitor service delivery performance and drive continuous improvement.

Change & Incident Management

Manage service transitions, upgrades, and changes.
Respond to incidents and ensure effective resolution and post-incident review.

Commercial Bid P&L and Quotes

Working with cross functional teams such as Build, Operations, Finance and delivery on the construction of commercial Bid P&Ls and quotes for Multisite Enterprise Fibre Opportunities.
Contributing to the overall bid strategy for specific organisations and large complex bids.

Base Segmentation

Upkeep and maintenance of product availability across the full commercial base.
Monthly review of newly passed commercial premises for suitability/serviceability changes.

CRM

Upkeep & maintenance of CRM to ensure data integrity.
Monthly sync of newly passed premises

Monthly sync of eligibility/Suitability/Serviceability changes

Monthly sync of new orders
Support on the expansion of CRM to include and document for Partners.

Reporting

Daily, Weekly, Monthly Reporting on performance.
Tracking of all ceases to
Look out for potential trends to improve retention
Report on ceases where the customer may have re-orders i.e. call out the true cease figure minus transfers
Ad-hoc manual reporting using SIROport/All orders file & active access files
Typically to verify BI figures
Where BI may not have updated yet
Where BI may not report on the particular query

Zoho Desk Ticketing

Maintain the commercial link between P&D and GIS Via Zoho Desk tickets.
New PID’s
Eligibility Changes
New build or Non Eircoded Premises (initial review in Arc before sharing with P&D to check the possibility of being able to connect)

Commercial Build

Lead on the Commercial Footprint Expansion project.
Create Business cases for identified zones to evaluate viability.
If approved, work with the Business Development and Marketing team to target potential Enterprise customers.

SIROcheck

Monitor and support Partners with the use of SIROcheck.
Ongoing engagement with Granite for maintenance/repair and implementation of updates and new features.
Ongoing ad-hoc reporting on usage stats.

Key Skills Required:

Analytical mindset, strong accuracy, and attention to detail.
Strong process improvement and project management abilities.
Systems thinking and technical proficiency with enterprise tools.
Cross-functional communication and collaboration.
A customer-focused attitude.
Ability to understand and communicate complex issues clearly and simply.
A curious mindset, interested in learning about our business and processes.
Understanding of B2B enterprise operations, client requirements, and SLAs.
Ability to build & maintain excellent relationships with internal teams and Partners.
Comfortable with Excel and PowerPoint.
Ability to plan, prioritise and complete tasks with a high degree of accuracy.
Interpersonal skills and the ability to work independently and as part of a team.

Preferred:

Knowledge & experience of the Irish telecoms market and an understanding of the telecom technologies.
Commercial experience in the Fibre Enterprise market would be beneficial.
Experience with Soho/Sme & Enterprise telecom customers.
Experience in a customer-facing role and the ability to translate technical information for non-technical stakeholders.
Familiarity with service management best practices.
Strong service orientation and problem-solving mindset.
Resilient planning, coordination, and delivery skills.
Minimum 1-2 years’ experience in an office environment.

SIRO & Equality

SIRO believes in equality for all. We strive to create a workplace that is diverse and mirrors the customers, community, and colleagues that we serve. We encourage, support, and celebrate our differences and foster an environment where everyone feels empowered to bring their full authentic selves to work. We offer a range of family friendly, inclusive employment policies, flexible working arrangements, colleague engagement forums, and services to support staff from different backgrounds. If you need assistance or an accommodation due to a disability, please contact us.

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