Evening Front Desk Agent (3pm-11pm)

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Job Summary
Join our dynamic hospitality team as an Evening Front Desk Agent, working from 3pm to 11pm. In this lively role, you will be the welcoming face of our hotel, ensuring every guest receives exceptional service from check-in to check-out. Your energetic approach and attention to detail will create memorable experiences for our guests, fostering a warm and inviting atmosphere. This position offers an exciting opportunity to showcase your hospitality management skills, guest relations expertise, and multilingual abilities while working in a vibrant resort environment.

Duties

• Greet guests warmly upon arrival, providing a friendly and professional check-in experience
• Manage guest inquiries and requests with enthusiasm and efficiency, ensuring high levels of customer satisfaction
• Handle multi-line phone systems with excellent phone etiquette, directing calls accurately and courteously
• Conduct night audits and reconcile daily transactions to ensure financial accuracy and security
• Maintain guest records, reservations, and billing information with precision and confidentiality
• Assist guests with concierge services, including providing local information and resolving issues promptly
• Collaborate with housekeeping and maintenance teams to ensure guest rooms and facilities meet quality standards
• Uphold hotel policies and procedures, ensuring safety protocols are followed at all times

Skills

• Proven experience in hospitality management or front desk operations within a hotel or resort setting
• Strong customer service skills with a passion for guest relations and hospitality excellence
• Bilingual or multilingual abilities to communicate effectively with diverse guests
• Knowledge of hotel management systems and night audit procedures
• Excellent phone etiquette and proficiency in handling multi-line phone systems
• Ability to manage multiple tasks efficiently in a fast-paced environment
• Exceptional communication skills, both verbal and written, to foster positive guest interactions

Join us as an Evening Front Desk Agent where your energy, professionalism, and dedication will make every guest’s stay extraordinary!

Pay: From $15.00 per hour

Benefits:

• Employee discount
• Paid time off

Work Location: In person