Event Festival Team

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Festival Team Job Description:

Position: Event Festival Team Member

Location: Canada (On site)

Reporting to: Festival Manager

Type of work: Events / Production

Company:

Since our inaugural year in 2010, over 500,000 racers have attended our Mud Hero events, making it the Largest All-Canadian Obstacle Course Mud Race. Mud Hero is fun yet challenging for participants of all ability levels. Whether you take on our popular 6km course or our adrenaline-pumping 12km challenge, everyone is sure to be muddy and smiling every inch of the way. We create transformational experiences, products, and content to help people, companies and teams tear down boundaries and expand what they believe to be possible.

Website: www.mudhero.com

Instagram: (@mud_hero)

Mud Hero is a high-growth, Canadian organization that owns and operates athletic mud run events. With multiple events across Canada, Mud Hero is the largest mud obstacle course race. Mud Hero caters to individuals looking to test their physical limits and enjoyment through mud obstacle course racing and change their frame of reference for what they can accomplish. From everyday people looking to get off the couch and lead an active lifestyle, to elite endurance athletes who seek the ultimate physical test, Mud Hero is built for everyone!

Finish Line - Essential Duties and Responsibilities:

• Prepare all finish line products in an effective and organized manner
• Educate volunteers on the different tasks they will be asked to do
• Aid and take care of the volunteers in your zone, provide breaks and snacks when needed
• Supervise and maintain a throughput that results in little to no lines
• Communicate with Festival Manager about low or depleted inventory of finish line products
• Manage volunteers and support staff in an efficient and deliberate manner through delegation of tasks
• Supervise the distribution of product being handed out by the volunteers
• Maintain a clean and trash free zone

Bag Check - Essential Duties and Responsibilities:

• Label and organize the lanes used to store bags.
• Supervise the organization of the bag check wristbands
• Hang lights, if necessary. Ensure the lights have power
• Maintain a high tempo, but fun work environment on race day
• Manage volunteers in an efficient and deliberate manner
• Take care of and provide your volunteers with water, snacks and breaks when necessary
• Supervise the flow and ensure no lines in the zone
• Breakdown and store the Bag Check system as instructed by your Festival Manager or Festival Lead
• Provide post race inventory of Bag Check Crate to the Festival Manager

Registration - Duties and Responsibilities:

• Lead onsite registration staff in event execution, utilizing the onsite registration setup guide and checklist
• Gather event process feedback and recommend process enhancements
• Responsible for the management of onsite-registration equipment and setup
• Registering each customer (pre-registered and walk-up registration)
• Managing registration volunteers during event days
• Provide excellent customer service
• Provide wrap-up and completion materials including post-race inventory and event summary
• This description reflects managements assignment of essential functions, it does not restrict other tasks that may be assigned.

Qualifications

• Have experience working in a high pace environment
• Be comfortable supervising 10+ volunteers at any given time
• Be prepared and comfortable with working outside in all severe weather situations
• Be physically capable of working long hours 4+ days consecutively
• Be willing to learn the processes set in place, while maintaining an analytical and problem solving mindset to improve these procedures
• Travel to events, required

Mud Hero is an equal-opportunity employer. We value diversity and celebrate the uniqueness of every individual on our team. All employment decisions are based on merit, qualifications, and business needs. Mud Hero is committed to providing equal employment opportunities (EEO) to all individuals, regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.

Job Types: Part-time, Fixed term contract.

Seasonal Contract length: Schedule listed below. $20/hour (8-12hr days)

Schedule:

• 8-12 hour shift
• Day shift
• Monday to Sunday

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Willingness to travel:

• 100% (preferred)

Work Location:

• Albion Hills (16500 Regional Rd 50, Caledon, ON L7E 3E7)

Schedule:

• August 21 - 24, 2025

Job Type: Part-time

Pay: From $20.00 per hour

Flexible language requirement:

• French not required

Schedule:

• 10 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Expected start date: 2025-08-21