Events Porter

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Events Porter

Reporting directly to the Events Assistant Team Lead, the Events Porter will provide exceptional customer service to both internal & external customers. The right person will provide the first impression our visitors have of Salesforce events and therefore, they will need to be on the ball in any situation; providing a lasting and unique memorable experience that makes our customers feel welcome, comfortable and brings our Salesforce brand to life.

This person will need to work collectively as a team and show a passionate understanding of our guests’ needs and requirements, striving to exceed expectations wherever possible, in true Salesforce fashion.

Site responsibilities

• Events, Meeting Rooms & all hospitality spaces must be presentable and ‘show ready’ at all times, whether set for use or reset as per the Salesforce design

• Execute all organised requests across all Events & Hospitality functions (including but not limited to Events, Meeting Room bookings, Guest Services, Ohana Floor etc.)

• Follow processes correctly for all deliveries & catering

• Adhere to local legislative and Salesforce H&S protocols

• Serve & clear catering as required, executing a high level of creative design where possible

• Have a deep understanding of dietary allergens & intolerances, being able to use this knowledge if asked from employees/guests

• Ensure vendor equipment is kept organised and is returned in the same condition as when it is delivered to Salesforce (where required)

• Back of house operations are maintained in a presentable & organised manner at all times (ie. storage spaces, goods lift spaces, pantry areas etc)

• Ensure furniture moves and resets are carried out as required, this involves a high demand of lifting & shifting heavy items, including equipment & furniture

• Manage last minute/urgent requests in a timely manner and problem solve challenges as required

• Execution of required tasks as per the Events Assistant Team Lead

• Ensuring maintenance issues are logged and ticketing system and escalated as appropriate

• Be proactive in communicating to the Team lead and helping to find solutions when needed

• Ensure hands on training is applied, particularly to ensure Salesforce property is cared for and maintained as much as possible (ie. furniture, equipment)

• Be a key player in the Salesforce ERT program, responding to emergencies on behalf of Salesforce and the Workplace Services team

• Ensure a high level of customer service is given by the whole team at all times

• Flexible approach to demand and working hours (possibly involving evenings and weekends)
  

Key relationships

• Work closely with the respective Events & Hospitality teams on a daily basis

• Establish a solid relationship with the logistics & deliveries team

• Daily contact with potential and existing customers, it is vitally important that the right impression of Salesforce is expressed at all times

• Daily contact with Salesforce employees at all levels, it is important that we offer the same high level of customer services to them as we do to all guests

• Regular contact with external vendors

• Work closely with the Janitorial team on the ground, ensuring spaces are clean & tidy

Self Presentation

• Remain smart/polished at all times

• Ensure professional personal presentation at all times (including body language etc.)

• Exude a friendly, smiley and bubbly demeanour to every customer

• Have a charismatic demeanour that delivers warmth, charm and professionalism in every aspect of the role

Security

• Adhere to strict corporate security policies at all times

• Build strong working relationship with on site security agents

• Promote the importance and process of Security rules and procedures

• Keep security and H&S in mind as a priority when events are in place

Qualifications:

• Preferred Hospitality/ Events experience particularly in Front of House/Operational role

• Highly organised and excellent time management

• Strong Customer service background in a fast paced environment

• Intermediate-advanced IT skills (G-mail and Google docs preferred but not essential)

• Fluent English required

Interpersonal skills:

• Passionate attitude for Customer service

• Charismatic - people should remember you

• Friendly, helpful and willing to go the extra mile to help meet our customer’s needs

• Able to prioritise effectively

• Proactive and positive attitude

• Team player & problem solver

• Excellent interpersonal and communication skills, including understanding for the use of confidentiality and diplomacy

• Excellent multi-tasking, project management and organisational skills

• Ability to work in a fast-paced environment and meet deadlines

• Great motivator

• High attention to detail

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.