Executive

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

Delivery of Client Satisfaction

• Manage all FM related requirements for the location to the end user satisfaction levels and maintain JLL standards on deliverables..
• Provide all administrative support to the Facilities Management team at the assigned location
• To ensure timely and accurate completion of FM reports pertaining to soft services

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Coordination with other key managers within the Client office and achieve customer satisfaction.

Drive the account plan to deliver high quality results which exceed the client’s expectations. Become a reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle’s business. Recognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform.

Work with the client team, and leverages experts within the broader organization, to ensure exceptional results are delivered to the client, exceeding key performance indicators. Proactively solicits and responds to feedback and input from client

Establishes and maintains effective relationships with customers and gains their trust and respect

Builds and Manages High Performing Teams

• Be accessible for escalation of all FM related issues
• Oversee the Helpdesk Service request of Customers are attended.
• Provide management advice to Helpdesk operators for escalated issues
• Ensure immediate response to Priority Calls
• Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled
• Oversee the Mailroom process and action escalations to the user satisfaction levels.
• Provide management advice to mail room executives for escalated issues
• Visitor Management
• Ensure visitors are promptly attended Front office managed well
• Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep
• Ensure newspaper and magazines in the reception area as necessary
• Oversee the Housekeeping Services are on satisfactory levels and as per standards set.
• Muster all the housekeeping staff of the shift before deployment and communicate the priorities of the day
• Inspect the turn out and attendance of the staff
• Meet the housekeeping in charge during the shift to discuss and communicate priorities for the shift and address complaints
• Oversee the upkeep of indoor plants and take necessary action if required
• Oversee the pantry equipment and reprographic equipment operations during the shift and identify issues and take necessary actions
• Communicate to the FM through on all incidents and all important operational issues which requires his assistance, guidance and approval.
• Take rounds of the facility regularly to identify issues in Housekeeping and initiate immediate corrective actions
• Prepare weekly shift rosters for HK Services with the help of Facility Manager.
• Ensure the rosters are briefed well to the team to make them understand the deliverables.
• Co-ordinate all the FM supplies required for the location with the central resource
• Ensure timely availability of all FM related supplies at the site Adhere to the reporting procedures as per JLL standards and requirements
• Follow the Standard process for managing all FM requirements at the location.
• Ensure vendor compliance audit done at the location through JLL audit team and records maintained
• Registers for Housekeeping
• Team adherence to HSE initiatives
• Shift Rosters of the vendor team
• Management New initiatives for the location
• Management Savings initiatives proposed for the location
• Client Satisfaction
• Closure of helpdesk complaints
• Daily, weekly and monthly reports
• Vendor staff attendance checks and validation
Statutory audit coordination

Putting best practices in place

Teamwork should also be one of your strongest points, as you’ll work with a team to ensure that all performance targets set out in the contract are being met. To do this, you’ll develop tools that help measure the team’s performance on a quarterly or annual basis.

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For additional details please see our career site pages for each country.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.