Executive Assistant Manager

About Park Hyatt Auckland

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world's premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches creating an authentic hospitality experience.

Park Hyatt Auckland is perfectly located on the water’s edge and offers expansive views across Wynyard Quarter's Lighter Basin and out to the Waitematā Harbour. Our sophisticated waterfront residence has 195 guestrooms, four restaurants and bars, versatile and elegant event spaces, a day spa, 25-metre infinity pool, and a full fitness center.

Executive Assistant Manager at Park Hyatt Auckland

An exciting opportunity exists for an experienced Director of Rooms to take the next step and join our team at Park Hyatt Auckland. The Executive Assistant Manager is a vital member of the Leadership Committee and will be responsible for managing the Rooms Division, which includes the Front Desk, Bell Desk, Guest Services, Housekeeping, and Spa. With a big focus on Rooms, you will also support the General Manager in supervising and managing the hotel's day-to-day operations, including oversight of all other departments.

Main duties

• Assist General Manager and oversee the overall strategy, performance and profitability of the property: ensuring that it is operating with excellence.
• Align with Hyatt’s core values to maximize revenue and profit opportunities and ensure the efficient and effective management of the property asset.
• With integrity and in alignment with our Leadership Expectations, lead a diverse team to build the trust of others in all interactions and cultivate a positive guest and colleague experience.
• Continuously find ways to improve all areas of the property and remain flexible in rapidly changing environments.
• Bring Hyatt’s values to life for the benefit of colleagues, guests, customers and owners by demonstrating excellence in all aspects of the guest experience and overall performance of the hotel.

To be successful in this role you will require the following attributes:

• University degree or diploma qualification in Hospitality or Tourism Management
• Minimum 5 years work experience in a 5-star hotel leadership role
• Strong follow-up and time management skills
• Strong customer service skills and results-orientated
• Excellent communication and leadership skills, relationship management and networking abilities
• New Zealand or Australian citizenship/residency or unlimited work permission for a minimum of 5 years.

Our values of Empathy, Wellbeing, Experimentation, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt