FILING INFORMATION

Position

Department

Express Business, Operations

Location

Multiple Locations

Band

2

Reports to

Manager – Branch Operations

ROLES & RESPONSIBILITIES

Key responsibilities

• Air Operations & Coordination

• Manage end-to-end air operations activities including filing, documentation, coordination with airlines, and ensuring timely dispatch of shipments.

• Oversee accurate preparation, verification, and submission of air waybills (AWB), manifests, and regulatory documentation as per aviation and customs requirements.

• Coordinate with airline handling agents, ground staff, and internal teams to ensure smooth movement of inbound and outbound air cargo.

• Monitor flight schedules, delays, and capacity availability to optimize load planning and ensure timely uplift of consignments.

• Documentation & Compliance

• Ensure 100% accuracy and timely completion of operational documents including delivery records, pick-up manifests, inspection reports, and shipment logs.

• Audit and verify customer documents such as customs paperwork, commercial invoices, and regulatory declarations.

• Maintain compliance with DGCA, customs, and local/state regulations related to air cargo handling, safety, and hazardous materials.

• Operational Efficiency

• Plan and prioritize daily operational tasks to meet TAT, service levels, and performance KPIs.

• Coordinate with the pickup/delivery teams to ensure shipments are moved in the correct flow and timelines are met.

• Manage inventory accuracy through regular stock audits, reconciliations, and system updates.

• Utilize operational tools and scanning systems for accurate data recording, tracking, and reporting.

• Safety, Security & Quality

• Conduct pre- and post-operation checks to ensure safety compliance for cargo, equipment, and workplace.

• Ensure adherence to all safety, security, and quality standards during cargo handling and movement.

• Maintain secure handling of shipments and proactively identify and mitigate operational risks.

• Customer & Stakeholder Management

• Address customer queries, shipment issues, and documentation clarifications promptly and professionally.

• Escalate concerns to the relevant teams when required and ensure resolutions within defined timelines.

• Identify opportunities to improve customer experience, enhance operational flow, and support revenue generation through value-added services.

• Team Contribution & Productivity

• Support cross-functional teams to achieve operational goals and service commitments.

• Take initiative in identifying process gaps and contributing to continuous improvement activities.

• Ensure 100% achievement of KPIs related to TAT, accuracy, service quality, and safety standards.
  

QUALIFICATIONS & COMPETENCIES

• Any Graduate / Post-Graduate

• Experience in managing warehouse with at least 5-8 years’ experience.

• Supervision, Developing Budgets, Safety Management, Developing Standards, Managing Processes, Surveillance Skills, Inventory Control, Reporting Skills, Analysing Information, Equipment Maintenance, Judgment

• Should be a team player and proactive