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Executive Director - Retail Product

Posted on April 15, 2025

Singapore, Singapore
0 - 0 USD (yearly)

Full Time

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Description

The Executive Director for Regional NPI will lead the New Product Introduction (NPI) team for the EMEA region, focusing on the implementation of our next generation software products with velocity and quality. This role involves guiding a team of customer-facing technical consultants who are engaged in multiple high-profile projects that are critical to our software strategy, driving business outcomes through the NCR Voyix Commerce Platform.

As the Executive Director, you will:

Lead and mentor the NPI team to ensure successful execution of projects.
Oversee and coordinate the team’s activities across various project phases, including technical consulting, cross-functional program management, deployments, and customer demonstrations.
Foster a collaborative environment that promotes innovation and excellence.

Your leadership will be pivotal in delivering high-quality solutions to NCR Voyix’s customers, ensuring that each project phase is executed seamlessly and effectively.

Key Responsibilities

Manage other technical consultants driving successful execution of NPI projects.
Represent the NPI team status presenting to senior leaders, internally and externally.
Ensure team executes with velocity and quality to meet commitments for pilot launches for nextgen products.
Closely monitor customer satisfaction and provide guidance for any customer escalations.
Lead technical demonstrations of NCR’s NextGen products to customers and stakeholders.
Ensure team can successfully install, configure, and maintain Self-Checkout (SSCO), Point of Sale, and other retail solutions in customer labs and live stores.
Ensure team captures feedback from customer demos and share insights with Product and Engineering teams.
Manage a team who can maintain cloud-based lab environments for customer labs
Debug and resolve infrastructure and application-level issues in lab and customer environments.
Collaborate with the engineering team to report issues, propose fixes, and optimize product stability.
Ensure out-of-the-box configurations are leveraged for efficient and scalable deployments.
Assist in customer onboarding by providing technical guidance on solution implementation.

Key Qualifications

Technical Skills & Experience:

12+ years of experience in software deployments, technical consulting, system integration, or cloud infrastructure.
Undergraduate degree in Engineering or Computer Science.
Cloud knowledge in GCP, (Kubernetes, IAM, VPC, Load Balancers, helm charts).
Experience with Edge computing for deploying cloud native solutions to Edge devices.
Experience with networking fundamentals (DNS, VPNs, firewalls, TLS/SSL, load balancers).
Familiarity with monitoring and logging tools (Prometheus, Grafana, ELK Stack, Splunk).
Experience working with microservices architecture, REST APIs, and event-driven systems.

Soft Skills & Competencies:

Excellent customer-facing communication and presentation skills.
Strong people and project management skills
Strong problem-solving and analytical thinking
Ability to train customers, including senior leaders, on technical topics.
Effective collaboration with cross-functional teams (Engineering, Product, Sales, and Support).
Proactive mindset with a focus on automation, standardization, and operational efficiency.

Preferred Qualifications:

Experience in large-scale system deployments within retail, payments, or hospitality industries.
Certifications in AWS, GCP, Azure, Kubernetes, or DevOps-related technologies.
Experience with Agile and DevOps methodologies in software development and deployment.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

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