Executive Host

Responsibilities

• Develop and nurture relationships with high-value players to enhance loyalty and retention.
• Identify and cultivate potential high-value players through effective relationship building and targeted communications.
• Assist declining players to optimize their offers and prevent program abuse.
• Manage and adhere to budgets to improve profit margins and revenue.
• Communicate player development initiatives effectively through various channels.
• Monitor and analyze play habits, preferences, and program usage of assigned players.
• Promote and recruit new members for the Players Club program.
• Provide leadership and support to Players Club Staff as needed.
• Maintain regular communication with players to promote upcoming events and services.
• Maintain visibility on the casino floor during events and daily operations.
• Monitor player ratings and ensure personalized service during visits.
• Coordinate player arrangements such as hotel reservations and special events.
• Provide general guest service information and assistance as required.
• Perform clerical tasks including activity logging and report submissions.
• Uphold high standards of integrity and confidentiality in all guest interactions.
• Adhere to departmental attendance and punctuality standards.
• Maintain professionalism and adherence to dress code policies.
• Comply with all rules, regulations, and policies of North Star Mohican Casino Resort.
• Be available for player contact during and outside of regular shifts.
• Adhere to the Casino’s Drug and Alcohol-Free Workplace Policy.

Qualifications & Education

• High School Diploma or GED required.
• Associate degree in Marketing, Communications, Business, Hospitality, or related field preferred.
• Must obtain and maintain a Mohican Nation Gaming License.
• Must pass a Criminal Investigation Background Check (CIB).
• Must pass pre-employment drug screening and health screening.
• Flexible availability to work all shifts, weekends, and holidays.
• Positive attitude with strong teamwork and interpersonal skills.
• Willingness to adapt to change and participate in ongoing training.
• Demonstrated ability to maintain a satisfactory working record.
• Eligible for employer’s liability insurance.
• Must be at least 18 years old.
• Preferred a minimum of one year front-of-house gaming experience with a strong guest service record.
• Experience with player tracking systems and casino math.
• Proficiency in MS Office Suite (Word, Excel, Outlook).
• Excellent organizational and communication skills.
• Ability to prioritize tasks and work effectively under pressure.
• Strong problem-solving abilities and attention to detail.
• Ability to handle diverse and challenging situations professionally.
• Valid driver’s license with reliable transportation.

Work Conditions

• Must Ability to stand, walk, talk, hear, and use hands frequently.
• Occasional stooping, kneeling, or crouching may be required.
• Ability to lift and/or move up to 25 pounds.
• Visual acuity (close, distance, peripheral, color vision, depth perception).
• Ability to work in a moderate to high noise level environment.
• The work environment is non-smoking and dust-free; and noise levels may vary depending on location and work area.

Culture: At North Star Mohican Casino Resort, our culture is the heart of who we are and what we stand for. We are committed to fostering a vibrant and inclusive environment where every team member is valued, respected, and empowered to thrive. Our culture is built on a foundation of integrity, teamwork, and excellence, where collaboration and innovation are celebrated.

We embrace diversity in all its forms, recognizing that our differences make us stronger and enrich our collective experience. With a spirit of unity and camaraderie, we work together towards common goals, supporting one another every step of the way. At North Star Mohican Casino Resort, we believe in fostering a positive work environment where passion, dedication, and creativity are encouraged and rewarded. We are dedicated to providing exceptional service to our guests, exceeding their expectations at every opportunity. With a commitment to continuous improvement and growth, we embrace change as an opportunity for learning and advancement. Our culture is defined by a shared sense of purpose and a dedication to excellence in everything we do.

At North Star Mohican Casino Resort, we are more than just a workplace - we are a family. Together, we create memories, build relationships, and make a difference in the lives of those we serve. Join us and become a part of something truly special. Welcome to our community, where every individual matters, and together, we shine bright as North Star.

Benefits: Joining our team at North Star Mohican Casino Resort comes with a host of attractive benefits designed to enhance your overall well-being and support your future aspirations. As a valued member of our team, you'll enjoy competitive pay, generous paid time off to recharge and pursue your passions, and comprehensive medical, vision, and life insurance coverage to safeguard your health and financial security. Additionally, we offer a robust 401(k) retirement savings plan to help you plan for a prosperous future.

But that's not all. We believe in rewarding our team members beyond the workplace, which is why we offer exclusive discounts on various services and amenities, providing you with opportunities to indulge and enjoy life to the fullest. At North Star Mohican Casino Resort, we prioritize your holistic wellness and strive to create a supportive environment where you can thrive both personally and professionally. Join us and experience the difference firsthand!

This position offers a competitive salary, benefits package, and opportunities for professional growth in a dynamic casino environment. If you meet the qualifications and are passionate about delivering exceptional guest experiences, we encourage you to apply.

How to Apply: Application and resume can be submitted online by clicking on APPLY above.

Disclaimer: The Stockbridge-Munsee Community operates as an equal opportunity employer, with Indian preference given in accordance with the Tribal Employment Preference Ordinance.

Note: This job description is not exhaustive and may be subject to change based on organizational needs