Executive Housekeeper

Executive Housekeeper

We are currently seeking an Executive Housekeeper to join our team. Our Executive Housekeeper manages the housekeeping, public areas and laundry operations at The Europe Hotel Resort, to oversee the immaculate cleanliness and presentation of guest accommodations, ensuring the highest standards of comfort and luxury, which leads to achieving maximum guest satisfaction.

Our Executive Housekeeper creates standard operating procedures for operations, keeping in line with the hotel’s service standards, as well as budgeting, control on expenses and overseeing inventory checks.

Our Executive Housekeeper handles staff matters, including recruitment and training. They train and direct the housekeeping, public areas and laundry teams to meet the hotel’s luxury standards. They must demonstrate a high level of organisational awareness and leadership skills. They often work and consult with other departments within the hotel, especially the front office and maintenance teams.

As an Executive Housekeeper your attention to detail and dedication to excellence contribute to the seamless guest experience, reflecting the esteemed reputation of the hotel as a haven of sophistication and refinement.

Main Responsibilities:

• Responsible for the daily shift operations of housekeeping, public areas and laundry to ensure property guestrooms, public space and employee areas are clean and well maintained
• Must be thoroughly familiar with the Hotel’s Policy and Procedure, Fire Emergency Manual as well as Company Handbook
• Supervises consistency of quality standards
• To ensure that the furniture, fixtures and decoration in Guest Rooms are in perfect order.
• To maintain the appropriate co-ordination with other Departments, especially Front Office and Maintenance Department
• To ensure that cleaning products and chemicals are used correctly and safely
• Encourages constant training and being actively involved in training sessions
• To conduct meetings to discuss future plans and to give information and assignments
• To organize and delegate to the distribution of Hotel Linen and Uniforms
• Strict control systems of Master keys
• Informing Directors of any incidents that occur within the Department and Guest Rooms that require special attention
• To delegate duties to concerned Supervisors to achieve optimum performance levels
• To approve working schedules and applications for leave
• To control Lost Property as per company policy
• Conduct interviews and performance reviews and prepare appropriate information according to Human Resources and company procedures
• To review, submit and follow up on maintenance tasks
• Designing the cleaning program and to organize the cleaning of Public Areas and Back of the House, to cause the least possible inconvenience to Hotel Guests and employees
• To follow up on and to ensure cleanliness in the Function areas
• To control window cleaning schedule
• Flower arrangement to look fresh throughout the hotel
• To approve Store requisitions and to control par stock levels. Par stock levels should be the same at the beginning and at the end of each month. Stock levels to be kept at a minimum.
• Strict control of all Housekeeping expenses
• Good planning of Linen and Uniform orders, in line with departmental requests
• To supervise the performance of Linen and Uniform inventories
• To inspect daily a certain number of guest rooms, especially those rooms assigned to special guests and VIPs, and holds people accountable for corrective action
• To review Room inspection Forms and take appropriate action
• To keep up to date inventory list for each Guest Room
• Set day/week for special assignments (Turning Mattresses, defrosting Mini Bars, washing of curtains, balconies etc.)
• Refreshment training of Fire Emergency and Manual Handling
• To supervise the duties of the Public Areas cleaners and Supervisors
• Updating, up keeping of Guest service directory on TVs and Suite pads
• To supervise the Minibar operation and monitor expiry dates of items
• To ensure through effective supervision that all services offered in the Housekeeping Department are available and carried out with the utmost efficiency and courtesy at all times
• To liaise with the Front Office on anticipated guest check-ins, check-outs, room assignments and rooming list etc.
• To make recommendation to management for modernization of equipment, cleaning methods and the set-ups of guest supplies
• To ensure that all safety rules, emergency procedures and fire prevention regulations are strictly enforced by the employees
• To keep informed of the housekeeping standards of competitor hotels
• To ensure that all employees have a complete understanding of and adhere to the hotel's policies and procedures
• To ensure the proper handling and control of lost property
• To attend the meeting and briefings laid down by the hotel management
• To respond to any changes in the Housekeeping function as dictated by the industry, company or hotel
• Investigates complaints and takes corrective measures immediately and where necessary
• Checking, reporting and ensuring Emergency and safety hazards are removed, handled and reported for remedial action
• Overseeing all activities under the responsibilities of housekeeping, public areas and laundry department
• Regularly updating the Housekeeping Operation Manual, Training Manual, and Renovation Records
• Responsibilities for the effective control, record, issue and care of furniture’s, equipment items, operating items, guest and cleaning supplies including their storage
• Position assists in ensuring guest and employee satisfaction while maintaining the operating budget

Requirements:

• Fluent English in both written and verbal is essential
• Experience of at least 4 years in housekeeping management as an executive housekeeper, housekeeping director, or other similar position, 5-star hotel brand
• Experience of having worked in Hotels with high volume of operation both in accommodation and banqueting
• Extensive knowledge of environmental services including detailed cleaning processes, laundry operation and a wide range of cleaning supplies, chemical and equipment
• Applicants should be excellent leaders, detail-oriented, and demonstrate a commitment to guest’s satisfaction
• Impeccable personal presentation
• Must have exceptional ability to spot and address small details effectively and a keen dedication to excellence
• Demonstrates unwavering commitment to maintaining high-quality standards

Benefits:

• Competitive salaries
• Complimentary meals whilst on duty
• Pension Scheme
• Health Insurance
• Employee Discounts
• Career Development Training
• Tax saving Schemes
• Employee Social Events

The Europe 5 Star Hotel in Killarney, Co. Kerry is one of the most luxurious 5 star Hotel, Conference Event Centres in Ireland and also incorporates ESPA at The Europe, one of Ireland's largest spa hotels in Ireland. It is in the beautiful grounds of this luxury 5 star hotel in Ireland that the waters of Killarney's largest lake, Lough Lein, reflect the wilderness of Kerry's magnificent McGillycuddy Reeks Mountain range in the scenic South West of Ireland. Enjoy a range of leisure activities on the grounds of one the finest luxury hotels Ireland has to offer.

This 5 star hotel accommodation in Ireland captures the imagination of visitors to Killarney whether for our Killarney Spa, or our Killarney hotels restaurants or for a conference in Kerry. Enjoy luxury 5 star hotel accommodation in Kerry Ireland let relaxation envelop you as you enjoy one of Ireland's finest views from your own private balcony overlooking Killarney Golf Fishing Club or the Lakes of Killarney.