Experience Design Lead

Job Description:

Do you excel at shaping experience direction across a complex digital landscape?

Do you bring structure, clarity and coherence to multiple products and teams?

And are you motivated by developing UX maturity at scale?

If this sounds like you, Satair, an Airbus Services company, would like to meet you.

We are expanding our digital organisation and seeking an Experience Design Lead to define, mature and govern the overall user experience across all customer- and partner-facing applications - including Satair Market, our new Dropshipment model, Satair Connect (API Portal), OEM Insights, Customer AI platform, and future digital products.

This is a senior, cross-platform experience role focused on strategy, structure and consistency

What you will do

• Develop and maintain Satair's experience strategy, design principles and cross-platform UX standards.

• Ensure a unified and coherent experience layer across Satair Market, Dropshipment flows, Satair Connect, OEM Insights, Customer AI platform, and other touchpoints.

• Provide experience direction and guidance to product teams, designers and developers - ensuring alignment with UX strategy and quality standards.

• Build and maintain a design governance model, enabling consistency, scalability and reuse across teams and vendor partners.

• Drive the development and adoption of a cross-platform design system, ensuring long-term maintainability and accessibility.

• Strengthen UX maturity by supporting teams with frameworks, sparring, reviews and structured methods.

• Support user research and insight frameworks to ensure decision-making is grounded in evidence and user needs.

• Work closely with Product Owners, architects and business stakeholders to clarify experience requirements, priorities and trade-offs.

• Collaborate with brand, marketing and communications teams to ensure a consistent digital identity.

• Ensure accessibility, clarity and usability across complex domains, including analytics dashboards and API/developer-facing experiences.

What you bring

• Experience in a senior UX or experience-focused role (e.g., Experience Lead, Senior UX Designer, UX Strategist, Design System Lead).

• Strong ability to set direction, create alignment and establish UX structure across multiple products and teams.

• Experience with UX in e-commerce, analytics/data portals, API or developer-facing interfaces, and B2B digital ecosystems.

• Demonstrated ability to develop design systems, standards and experience frameworks.

• Skilled at balancing user needs, business objectives and technical constraints on a strategic level.

• Excellent communication and stakeholder collaboration skills.

• Comfortable working with Product Owners, architects, designers and external vendors in an agile setup.

• A structured mindset with the ability to bring clarity to complex environments.

Why join our team?

This role offers a unique opportunity to shape the experience foundation across all of Satair's digital products. You will influence how thousands of customers, OEMs and partners interact with our services - from e-commerce and analytics to APIs and operational workflows. Supported by a modern tech stack, a clear digital strategy and an ambitious organisation, you will play a central role in raising UX maturity and delivering consistent, high-quality digital experiences across Satair's global footprint.

If you want to contribute at scale and shape a cohesive experience across an entire digital ecosystem, we would be delighted to hear from you.

Why join Satair?

At Satair, you will help build two of our future core platforms from the ground up. You will shape how OEMs, customers and partners connect with us digitally - while working at the intersection of data, APIs, cloud technologies and global aviation operations. You will join a high-performing digital organisation with strong support from leadership, clear strategic direction and the mandate to build solutions that scale across the entire business.

If you want to make a real impact and take ownership of platforms that will define our digital ecosystem for years to come, we would be delighted to hear from you.

About SATAIR

Satair is an Airbus Services company offering first-class material management solutions in the aviation aftermarket industry. We take pride in delivering an excellent customer experience around the clock, driving innovation, and contributing to aviation’s digital and sustainable transformation.

With our global functional organisation spanning 11 sites and locations worldwide, and a team of over 1,900 people supporting a $3.3 billion turnover, you will be part of a truly global company that continues to grow year after year.

Welcome to the Satair family!

If you want to know more about our business, have a closer look at our website www.SATAIR.com or check out our SATAIR Youtube Channel at www.youtube.com/sataircompany !

What do we offer at SATAIR?

At SATAIR, you will find much more than a job - we offer you the possibility of growing both your personal and professional capacities in a fun, supportive and informal working environment, where you will be encouraged to engage, share knowledge and ideas.

SATAIR is committed to achieving workforce diversity and creating an inclusive working environment. We love to bring in people with different backgrounds and experiences as we believe it enhances our performance immensely!

Here is a selection of some of the benefits we offer our employees in Copenhagen:

• Competitive remuneration, including short term incentive bonus on all levels

• Work/life balance: hybrid working, flex time, maternity/paternity/parental leave, 29 days of holiday + senior and flex days

• Personal development: personalized development plans, large portfolio of learning solutions and many internal mobility opportunities, both locally and globally

• Health and well-being: Health insurance, in-house canteen with many healthy options
  

Come on board and join us at Satair, an Airbus Services Company

Please send us your application no later than 30th of November to get the opportunity to become part of an exceptional global team!

We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

When applying for the position, you accept our data privacy statement: http://www.SATAIR.com/privacy

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.