Experience Design Senior Associate

JOB DESCRIPTION

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.

As an Experience Design Senior Associate in Consumer and community banking, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMorgan Chase's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

Job responsibilities

• Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
• Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction
• Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making
• Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
• Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking

Required qualifications, capabilities, and skills

• 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)
• Ability to take ambiguous problems from discovery, concepts, detailed interaction design, handoff across web/mobile.
• Strong problem framing, hypothesis-driven exploration, ideation, and iterative design with clear rationale.
• Applies heuristics, information architecture, and interaction patterns to reduce friction and increase comprehension.
• Practical understanding of WCAG principles and inclusive patterns (keyboard, screen readers, contrast, focus states, etc.).
• Crafts clear narratives (problem- insights -options -recommendation), presents confidently, and influences decisions.
• Builds wireframes and prototypes (low-high fidelity) to validate flows, states, and edge cases.
• Solid layout, typography, hierarchy, and component usage aligned to a design system.
• Partners with PM/Engineering, writes usable specs, annotates designs, manages feedback loops, and supports implementation.

Preferred qualifications, capabilities, and skills

• UX Research: Can run lightweight research (interviews, usability tests, surveys), synthesize findings, and translate insights into design actions.
• GenAI acceleration (“prompting” / rapid prototyping): Uses GenAI tools to speed up UX copy drafts, explore variations, summarize feedback, and prototype concepts—while validating quality, accuracy, and accessibility.

ABOUT US




ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.