Experienced Food & Beverage Assistant

Join our fabulous team at The Kilkenny Ormonde Hotel as a Food & Beverage Server

About the Kilkenny Ormonde Hotel

The Kilkenny Ormonde Hotel is a landmark 4-star hotel with an unbeatable location in the heart of the medieval city, overlooking the historic Kilkenny Castle and the vibrant streets of the iconic Marble City.

A cornerstone of Kilkenny’s hospitality for over 20 years, this contemporary city-centre hotel comprises 118 elegant bedrooms and suites offering an immersive urban experience, with views of the bustling streetscape, our quiet courtyard, or the city’s historic medieval spires.

Our world combines the luxury of modern city living with the warmth of Irish hospitality. Our cherished heritage is our connection to the local community, our focus is sharing it.

About The Role

Food & Beverage Key Duties and Responsibilities:

• Assist in creating a warm and welcoming environment for our guests
• Ensure that guests are seated and provided with menus promptly
• Ensure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times
• Familiarise yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have
• Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately
• Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times
• Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner
• Ensure the restaurant areas are clean and well presented at all times and assist with cleaning duties as and when required
• Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to management
• Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures
• Assist in the set up and preparation, and provide service duties for functions as required
• Support the kitchen staff as and when required and in accordance with hygiene and safety regulations
• Ensure that all front of house and guest areas are well maintained at all times
• Any other duties as directed by the Operations Manager, Duty Manager, Food & Beverage Supervisor or other member of the management team

Key Requirements for the role:

• Experience of working in a similar role and/or environment (preferably in a 4 star setting within the hotel, leisure or hospitality industry would be a distinct advantage)
• Basic Food Hygiene knowledge (desirable)
• Accurate and efficient cash handling skills
• High standard of personal presentation
• Excellent communication and interpersonal skills with a confident and outgoing personality and an ability to interact with people
• Passion for delivering exceptional guest service
• Courteous and pleasant attitude towards guests and colleagues
• Good attention to detail
• Positive and flexible approach to work (weekend and evening work will be required)

Perks and Benefits of working at Kilkenny Ormonde Hotel

• Very competitive hourly wage
• Complimentary Leisure Club Membership (21m pool, gym, sauna & steam room)
• PRSA pension scheme
• Career progression opportunities across the Windward group
• Employee Assistance Programme & Digital Wellness Programme
• Complimentary, high quality meals on duty
• Discounted room & dining rates in Windward properties and our sister hote
• Discounted Friends and Family rates
• Christmas Savings Scheme
• Refer-a-friend recruitment bonus scheme
• Training and development opportunities dedicated to your career path
• Employee awards & staff recognition scheme including employee of the month and team appreciation days
• Cycle-to-work scheme and Uniform provided

About Windward Management Kilkenny Ormonde Hotel is managed by Windward Management. Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

Join us today!

Required Criteria

Skills Needed

About The Company

Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.

Company Culture

At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.

Company Benefits

Windward Management Limited understands the value of its people and offers a benefits package designed to support and reward its employees. Competitive salaries are complemented by a supportive work environment that prioritizes work-life balance and career development. Team members benefit from opportunities to learn, grow, and advance in their careers, with access to mentoring and professional training programs. The company places a strong emphasis on employee well-being, fostering a culture of mutual respect and collaboration. For candidates looking for a career that combines growth, fulfillment, and an opportunity to make an impact, Windward Management provides an ideal platform.

Salary

Not disclosed