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Experienced Parts Advisor
Posted on Dec. 6, 2024
- Tonbridge, United Kingdom
- 0 - 0 USD (yearly)
- Full Time
Salary
Competitive salary dependent on experience
Contractual hours
45
Basis
Full Time
Region
Kent
Job category/type
Parts
Date posted
06/12/2024
Job reference
HG012474V0
We have an exciting opportunity for a Parts Telesales Advisor to join our busy Parts Plus Distribution Centre in Tonbridge. You will play an important role within a dedicated team responsible for prospecting, converting and retaining repeat customers for Parts Plus products across the Hendy Group and on behalf of Ford.
This opportunity is a great match for those with a background in hospitality, contact centres, and customer care. Previous experience in outbound prospecting/lead generation, handling complaints or the automotive industry are desirable but in no way essential as full training will be given in these areas.
The Opportunity:
As a Parts Telesales Advisor, you will:
- Be key in delivering our customer satisfaction, volume and profitability objectives, both individually and as part of a team.
- Ensure telephone enquiries are promptly dealt with.
- Own and deliver your individual sales objectives consistently across each month.
Role responsibilities will include:
- Keeping in regular contact with our customers, introducing them to relevant offers that may interest them.
- Assisting the Parts Sales team by conducting outbound prospecting and lead generation activity to deliver warm, qualified sales leads into the business.
- Contacting customers by telephone/email to review their current orders and focus on retaining them as customers.
- Managing inbound enquiries (telephone and digital/online) in a timely and effective manner, delivering the highest standards of customer satisfaction and customer service.
- Maintaining a high level of current product, process and system knowledge to deliver the very best expertise and service for our customers and ensure repeat custom.
The Rewards:
As well as a competitive salary, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:
- Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
- Enhanced family leave benefit;
- Life Insurance;
- Bupa Healthcare Cash Plan for you and your family;
- Opportunity to join the company pension scheme;
- 23 days holiday (plus bank holidays), increasing with length of service;
- Discounts on new vehicle, used vehicle, service and parts purchases;
- Various perks and discounts with high street and online retailers and services.
About You:
- Self-motivated and reliable, able to work on own initiative and as part of a team;
- Passionate about delivering an exceptional customer experience;
- Adaptable multi-tasker with good organisational skills, able to work well within a busy environment, and meet deadlines;
- Strong communication, negotiation, and interpersonal skills, with a confident telephone manner;
- Empathetic and able to handle difficult conversations;
- A good standard of verbal and numerical reasoning with the ability to analyse and interpret information quickly, and a keen eye for detail;
- Core skills in computing (essential), including web systems, email and use of excel;
- Experience with CDK / Keyloop (advantageous but not essential); and
- A full UK driving licence (advantageous but not essential).
The Company:
Hendy Group is a family-run business with over 80 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.
If you possess the necessary experience and skills and would like to be part of Hendy Group’s success, select Apply Now.
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