Export & Import Customer Service Representative

About Us:

Walter & Wild is a New Zealand Food Manufacturing company with a substantial portfolio of iconic brands including Aunt Betty’s, Hubbards, I Love Food Co., Vitafresh, Vitasport, Greggs, Alfa One, Movenpick (NZ and AU), Killinchy Gold, NZ Natural, Zilch and Chateau.

We're seeking a proactive and detail-oriented Customer Service Representative to manage export and domestic orders while providing outstanding customer support and inquiries in a timely and efficient manner to our customers and internal teams.

Key Responsibilities:

• Process customer orders (via EDI, E-Mail, website) before scheduled cut-off times.
• Communicate stock discrepancies, out-of-stock items, and delivery delays.
• Ensure accurate export documentation and timely communication with customers, consolidators, and internal teams.
• Respond to customer inquiries via phone and social media, maintaining professionalism.
• Manage consumer feedback and ensure timely responses to all inboxes.
• Maintain accurate records and provide monthly reports on consumer feedback and KPIs.

Key Skills & Experience:

• Previous experience in order processing or customer service, preferably in an export environment.
• Strong knowledge of export documentation, logistics, and customs processes.
• Excellent communication and problem-solving skills.
• Proficient in Microsoft Office and order management systems.
• Ability to work under pressure and meet deadlines.

Why Walter & Wild?

Joining us means joining a global organisation with very exciting growth plans. With a fresh approach, we aspire to be the leading innovator, marketer and creators of food in NZ.

Whilst our ambitions are big, we do not want to feel big.

At Walter & Wild we believe in being fiercely independent and doing what we feel is right and sometimes that means taking the path less travelled.

We celebrate and value what makes us different. Having a variety of people who are passionate, innovative, flexible and who know how to have fun is important to us. Basically, what we are trying to say is that Walter & Wild is an awesome place to work full of equally awesome people.

Our Values are important to us. It is what makes us Walter & Wild. We are Kind, Loyal, Accountable, Brave, Challengers, and Playful.