Expression Of Interest - Customer Advisor

• Acting as a technical referral and escalation point for claims staff, assisting with technical advice and disputes.
• Identifying trends from technical complaints to improve customer and business outcomes.
• Supporting the Quality Assurance Framework, providing training at individual and team levels, and assist with onboarding new staff.
• Managing a portfolio of claims, making commercial decisions that benefit Allianz and the customer, adhering to the General Insurance Code of Practice.
• Establishing and maintaining effective working relationships across Allianz and for supporting the delivery of Group TEX frameworks.

• Experience in claims assessment/management within a complex general insurance organization, managing large loss or commercial claims.
• Tertiary qualifications in a relevant discipline and/or ANZIFF/Industry equivalent.
• Demonstrated experience in coaching and developing a claims team at a technical level.
• High-level knowledge and understanding of property claims products.
• Ability to plan, prioritize, and manage competing priorities and demands, and navigate complexity to provide pragmatic commercial solutions.

• Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
• A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
• An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
• Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
• Insurance products, deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
• Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
• The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.

You'll be responsible for

• Proactively managing a portfolio of property technical complaints, ensuring AAL meets Code of Practice obligations
• Identifying trends and key insights through technical complaints handling to drive improvement in customer and business outcomes
• Identifying training gaps at an individual and portfolio level and delivering feedback to stakeholders
• Participate in the delivery of training and coaching sessions for new and existing Claims Service Consultants.

• Significant experience in a claims assessment / management role for a complex, matrixed general insurance organisation
• Proactive ways of working, with a customer obsession mindset and early resolution approach
• ANZIIF Certificate 4 desirable but not essential
• Demonstrated experience in leading, coaching and developing a claims team at a technical level.
• Ability to plan and prioritise effectively, organise tasks and manage competing demands.
• Proven capability to manage change through the initiation and promotion of organisational transformation
• Excellent verbal and written communication skills, capable of communicating with clarity, impact and influence

What's on offer

• Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
• A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
• An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
• Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
• insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
• Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
• The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.