Facilities Services - Soft Services

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Adhere to all Atleos and JLL policies and procedures

Ensure adoption and implementation of a Risk Management Plan for your site and demonstrate compliance. Ensuring business operation risk tracked and closed - Ensure 95% closed with in specified time frame

Contract Compliance –follow all contractual compliance obligations associated with my role and adopt any process changes as outlined by leadership.

Ensure Zero non conformances during Client Internal and External Audits,

Corrigo Work Orders – Ensure timely closure of tickets - 95% minimal target, and take initiatives to increase the number of Corrigo Work Orders by 10% through proactive initiatives.

Ensure all the equipments PMRM are scheduled in Corrigo and PPMs are complete 100% on time.

Leverage BI by use of information to drive faster business decisions and insights. A minimum of 1 data insights per site to be shared with the client and receive positive feedback

Achieve an average score of 75% in JLL OpsAide/JACP Audit. Ensure all the High Priority Actions are completed on time.

Timely notification of Incidents to client and JLL team. Lessons learnt are shared with the account team.

Ensuring escalation/call tree in place & providing evidence that it has been tested at least once a month

Support continuation of new ways of working :
a. Focus on speed of delivery.
b. Pivoting on multiple options/request during CAR submission process.
c. Providing more justification & drivers for space needed.
d. Working closer hand-in-hand with BU stakeholders.
e. Understanding new global approval cadence, as this materializes.

Ensure that team follows the JLL Code of Business Ethics while at work and while representing JLL in anyway what-so-ever. Ensure ZERO ethic case at your site .

Develop and implement an site specific staff retention program for vendor staffs.
Ensure the attrition level to stay below 10% per annum.

Enrol through JLL My Development and complete at least 3 training courses focused on developing business and management skills. Over all complete 40 hour of training per annum

Demonstrate effective site based staff and sub vendor staff connect program is implemented and followed.

Report 2 Good catches and near miss for the site in CMO/ Corrigo.

Ensure 100% attendance for self and team for all the JLL corporate training which includes Webinar, WebEx and F2F

Ensure that your compliance score is 90% or above- Communicate your compliance results and develop an action plan to address the areas of concern

Ensure PDP is closed for self and the your team by April 2025, Review progress by mid year and closure by end of the year

Achieve Global sustainability targets: 4% annual energy reduction; 3% annual water reduction; and 92% solid waste diversion from landfill.

Support Zero waste ESS program. At least 1 ESS ideas per site should be submitted in Rockstar program

Ensure there is no business interruption due to any negligence or non-performance of agreed deliverables by our vendor or our team.

Ensure your account participates in the CIWG program. Success is measured by participation in at least 2 CIWG events across your account and re-application of a minimum of 2 innovations mined from i-Stream.

Track the vendor spending against the site budget and implement measures to control spend within the budget value.
Demonstrate all expenses are tracker and invoiced and paid to vendors

Share Lessons Learned with other JLL accounts and cross pollinate best practices and innovations- at least 2 per annum

To ensure that all the invoices are approved and processed with supporting's as per JLL best practices and local account guidelines

Win & deliver atleast 3 client/BU funded small works projects.

Implement at least 2 digital new initiatives/innovation in each site

Processing of invoice within 90 days of PO, measured quarterly. (ex Jan invoices should be paid by April)

Zero cases of late processing of utility and rental invoices.

ERP Management in terms of start of work when PO is issued and invoicing when work is completed and the PO is closed. No PO to be open more than 180 days without proper justification.

Additional Support / Activities managed

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For additional details please see our career site pages for each country.

.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.