Family Support Worker - Townsville

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Introduction:
Join Centacare North Queensland and make a meaningful difference in the lives of children, young people and families. As a Family Support Worker, you will provide early intervention and family support services that strengthen family functioning, improve child safety and wellbeing, and build positive outcomes for vulnerable families within our community.

Centacare North Queensland is a values-based not-for-profit organisation committed to enhancing wellbeing and resilience through respect, dignity and service excellence.

We are seeking a compassionate and motivated Family Support Worker to join our BRIDGE Program in Townsville. Working alongside families experiencing vulnerability, you will provide practical support, case management and early intervention strategies that help families build on their strengths, overcome challenges and create positive change.

This is a rewarding opportunity to work within a supportive team while contributing to improved outcomes for children, young people and families across North Queensland.

As a Family Support Worker, you will work collaboratively with families to identify strengths, address barriers and implement practical strategies that promote family wellbeing, safety and stability.

Benefits you will enjoy

SCHADS Level 4 remuneration (pro rata)
Salary packaging benefits available
5 weeks annual leave (pro rata)
Professional development and learning opportunities
Supportive and values-driven team culture
Opportunity to make a genuine difference in your local community

Description:
As a Family Support Worker, you will work collaboratively with families to identify strengths, address barriers and implement practical strategies that promote family wellbeing, safety and stability.

Key responsibilities include:
Delivering early intervention and family support services through a case management framework
Supporting families to strengthen parenting, household and life skills
Conducting assessments and developing family support plans
Assisting families to improve child safety, wellbeing and family functioning
Providing information, advocacy, referrals and connections to community supports
Building effective relationships with government, non-government and community stakeholders
Contributing to community education initiatives and group activities
Maintaining accurate case notes, records and reporting requirements
Participating in supervision, professional development and team activities

Skills and Experiences:
To be successful in this role, you will have:
Qualifications in Social Work, Human Services, Community Services, Community Development or a related discipline, or an equivalent combination of qualifications and experience
Experience working with children, young people and families within a community services environment
Knowledge of strengths-based, family-centred and early intervention approaches
Experience conducting risk and safety assessments
Strong communication, engagement and relationship-building skills
The ability to work collaboratively with individuals, families and external stakeholders
Understanding of Aboriginal and Torres Strait Islander peoples, cultures and communities and/or experience working with culturally and linguistically diverse communities
Current Driver Licence
Current Blue Card and NDIS Worker Screening Clearance, or the ability to obtain

Apply now

If you're passionate about supporting children, young people and families to achieve positive outcomes, we'd love to hear from you. Join a dedicated team making a meaningful difference across North Queensland and apply today.

Centacare North Queensland is a Child Safe and Equal Opportunities Employer. People from diverse backgrounds including Aboriginal and Torres Strait Islander people, people with a disability, and people from culturally and linguistically diverse backgrounds are encouraged to apply. Applicants must have appropriate work rights in Australia.