F&B Floor Manager

At The Johnstown Estate, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.

About The Role

Duties and Responsibilities of the Role:

• Ensure that all guests receive outstanding service that exceeds expectations.
• Handle guest feedback, complaints, and special requests with professionalism and a positive attitude.
• Monitor and manage dining areas to ensure cleanliness, ambiance, and adherence to service standards.
• Supervise daily operations across all F&B outlets .
• Ensure all service processes are followed efficiently during breakfast, lunch, dinner, and special events.
• Lead, mentor, and develop floor staff, including servers, bartenders, and support staff.
• Conduct training sessions to improve service skills and product knowledge.
• Foster a positive work environment, promoting teamwork and open communication.
• Monitor sales, manage guest check processes, and ensure accurate billing.
• Assist in controlling costs related to food and beverage supplies, staffing, and other operational expenses.
• Collaborate with the F&B Director to implement revenue-generating strategies.
• Ensure that all food and beverages meet the hotel's quality and presentation standards.
• Regularly inspect food presentation, beverage preparation, and service flow to maintain excellence.
• Work closely with the kitchen team to ensure a smooth flow between kitchen and floor operations.
• Enforce health and safety standards, including hygiene, food safety, and proper handling of food and beverages.
• Maintain compliance with local regulations and hotel policies regarding food handling and safety.
• Oversee the setup and execution of special events, including banquets, conferences, and private dining experiences.
• Work closely with event planners, the culinary team, and guests to ensure seamless execution of events.

Requirements for the role:

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Thorough understanding of F&B operations, including service standards, food safety, and guest relations.
• Problem-solving and conflict resolution skills.
• Ability to work in a fast-paced environment and handle pressure gracefully.
• Proficient in POS systems, inventory management, and Microsoft Office.
• Keen eye for ensuring all elements of the guest experience are up to the highest standards.
• Minimum 3-5 years of experience in F&B operations.

Required Criteria

Skills Needed

About The Company

Plan your Perfect Stay with us

You might be looking for something nearby or hoping to head into Dublin for the day – whichever you prefer, check out some of the below recommended attractions.

Company Culture

128 bedrooms and suites are designed in soothing hues with accents of comfort in each room, alongside TVs, complimentary WiFi and spacious bathrooms. Four Executive suites offer added space and dining options, while our unique suites, The Lady Margaret and The Mulberry, allow guests a little added luxury for when it’s deserved.

Company Benefits

JOIN OUR TEAM

Our Team do warm, authentic welcomes particularly well, and we constantly strive to deliver polished service, guest comfort, and excellence in everything we do. We are also a ‘GREAT PLACES TO WORK’ certified employer and believe in supporting our team in day-to-day and long-term career goals. If you would like to be a part of The Johnstown Estate team, then we really want to hear from you. We are looking for people who passionately care about our guest experience and are committed to being the best in all they do.

Benefits of Working With Us

• Uniform/PPE

• Free Meal on duty

• Staff car parking

• Complimentary Leisure Club membership

• On the job training

• Employee Awards Scheme

• Employee Assistance Programme

• Staff Discounts/Incentives

• Life Assurance

There will be opportunities for part-time hour roles in addition to some full time roles. Weekend shifts will apply.

Vacation, Paid time off, Employee development programs, Employee discounts, Gym membership or wellness programs, Free parking, Cycle to work, Referral bonus, Life insurance, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Employee of the Month, Employee Recognition Scheme, On the job learning, Long service awards, Staff celebration events

Salary

Not disclosed