Female Front Office Receptionist

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About Us:

Hotel IP Palace has been delivering exceptional hospitality in Lucknow since 2013. We take pride in providing a warm, welcoming, and professional experience for our guests.

We are looking for a Female Front Office Assistant to manage our reception area and ensure a smooth guest experience. If you are friendly, well-organized, and excel at customer service, this role is perfect for you!

Responsibilities:

• Greet guests with a professional and welcoming demeanor.
• Answer phone calls, handle inquiries, and direct calls as needed.
• Manage guest check-ins and check-outs efficiently.
• Maintain a clean, organized, and presentable reception area.
• Handle reservations, schedule appointments, and assist with bookings.
• Assist with administrative tasks such as data entry, filing, and managing records.
• Handle incoming and outgoing mail and packages.
• Manage difficult guests calmly and professionally, resolving concerns without conflict.
• Coordinate with housekeeping and other departments to ensure smooth hotel operations.
• 9 AM to 6 PM

Requirements:

✅ Experience: Minimum 1 year as a Front Office Assistant, Receptionist, or in a similar role (hotel experience preferred).
✅ Skills: Excellent communication, problem-solving, and organizational abilities.
✅ Technology: Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
✅ Personality: Professional appearance, positive attitude, and ability to handle pressure.
✅ Customer Service: Strong ability to manage guest concerns professionally without engaging in conflict.
✅ Punctuality & Reliability are a must.

Female candidates are strongly encouraged to apply.

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Food provided

Work Location: In person