Field Care Supervisor

Reports to

Care Manager

Summary of role

Responsible for implementing field based quality control systems and providing support to all Care & Support Workers within a defined area.

About The Role

Principal responsibilities

• To carry out Individual Needs Assessments for new and potential clients.
• To conduct risk assessments as part of the Individual Needs Assessment and update these as required as part of the individual’s risk management.
• To carry out introductory visits every time a Care & Support Worker visits a client for the first time.
• To ensure all client visits are always covered.
• To be on-call in case of emergency.
• To liaise closely with Care Coordinators regarding recruitment, permanent allocation of Care & Support Workers and the writing of Care & Support Agreements.
• To identify suitable Care & Support Workers to cover for any absences, this may be due to sickness or holiday.
• To allocate suitable alternative Care & Support Workers when an existing Care & Support Worker notifies that they are unable to attend a call.
• To facilitate the practical induction of all new Care & Support Workers.
• To provide and facilitate in-field training as and when appropriate.
• To identify any additional training needs of Care & Support Workers and report accordingly.
• To conduct client reviews and respond to Individual Review Forms completed by Care & Support Workers as soon as possible.
• To urgently report any changes in a Care & Support Worker’s or client’s schedule to the Care Coordinator.
• To monitor, supervise and mentor all Care & Support Workers in the field.
• To provide support to all Care & Support Workers in the field.
• To monitor all clients for service and Care & Support Worker satisfaction.
• To ensure accuracy and completeness of all documentation held in clients’ homes.
• To encourage and identify opportunities for Care & Support Workers to continue professional development.
• To ensure that all written reports and administration is up to date.
• To maintain close liaison with both the Care Manager and Care Coordinator.

Field Care Supervisors are responsible for the efficient running of their own specific, defined areas and should vary their hours of work in order to effectively monitor and support all Care & Support Workers and clients.

Field Care Supervisors should spend approximately 95% of their working week in the field with the remaining 5% being spent in the office in order to complete the necessary administrative duties.

Required Criteria

• good level of English- written & spoken

Desired Criteria

• level 5 Healthcare

Skills Needed

About The Company

Our mission is simple:

• To provide excellent home care to everyone, regardless of age, race, religion, gender or social standing. We aim to improve the quality of life of every single customer we care for.

• Our care keeps you safe, happy, fulfilled and flourishing in your own home, topped off with a delivery of smiles and laughter at every visit too.

• Caring for and supporting others runs through the very heart of Caremark.

Who is Caremark?

• Caremark is a home care company with excellent standards, excellent people and excellent success stories. We provide care in the home for people from all walks of life, enabling them to stay in their own home and community.

• We are the mark of excellent care.

• We have over 7,000 customers throughout the UK. To those 7,000 customers, we provide over 110,000 hours of home care each week.

Caremark’s history – providing home care since 2005

• Whilst Caremark itself was founded in 2005, our founder, the late Kevin Lewis has been in care since 1987. His experience, passion and unrivalled determination to provide high quality care for all, was the building blocks of Caremark 17 years ago.

• Today, we are led by David Glover and Lisa Fyfe who are equally as passionate about Caremark and the home-care industry.

• Caremark currently care for thousands upon thousands and under their leadership, thousands and thousands more will benefit from home care, the Caremark way.

Company Culture

Caremark has been at the forefront of the home care industry, evolving from a singular care home to becoming a leader in providing comprehensive care services across Ireland and the UK.

Our journey, initiated by Kevin Lewis, has been marked by innovation, quality, and a deep commitment to caring for individuals in need, regardless of their age, disability, or circumstance.

Here's why Caremark stands as a beacon of excellence and a great place to work:

Pioneering Spirit: From introducing the very first Operations Manual to ensure quality care, to expanding services across a network of offices, Caremark has always been at the cutting edge of the home care industry.

Diverse Care Services: Our services have grown to encompass a wide range of needs, delivering care and support in the home environment and specialized residential settings, showcasing our adaptability and commitment to those we serve.

Focus on Quality: We've built an enviable reputation by maintaining high standards of care, drawing upon decades of experience to meet the evolving needs of our service users with compassion and professionalism.

Growth and Development: As part of our team, you'll join a supportive network of professionals dedicated to making a difference in the lives of individuals and communities.

We provide opportunities for personal and professional growth, ensuring that our team is equipped to meet the challenges of the care industry with confidence and skill.

Company Benefits

Salary

Not disclosed