Field Operations Lead

THIS ROLE is a 24/7 operation and so it REQUIRES CANDIDATES TO BE INCREDIBLY FLEXIBLE, workings days will be across 7 days and hours will vary depending on the project, including weekends, early starts, overnight and on-call responsibilities.

The Field Operations Lead is responsible for the leadership, management, and operational performance of warehouse operations, logistics services, asset management, inventory control, repair activities, and field support functions.

Operating as a key member of the Managed Services organisation, the role ensures the efficient storage, movement, deployment, maintenance, repair, and lifecycle management of operational assets and equipment, enabling the successful delivery of customer-facing and operational services.

The successful candidate will provide hands-on leadership across warehouse, logistics, repair, and field operations teams, managing operational personnel, suppliers, resources, processes, systems, and service partners within a multi-site environment. The role is accountable for maintaining operational readiness, ensuring equipment availability, optimising inventory and logistics performance, and supporting the delivery of service commitments and operational objectives.

In addition to operational delivery, the Field Operations Lead will be responsible for managing operational work queues, workforce planning, field service scheduling, maintenance activities, operational reporting, and service performance monitoring. The role will oversee the coordination and execution of equipment deployments, repairs, preventative maintenance activities, asset recoveries, and field engineering support services.

The role is also responsible for supporting operational change and deployment activities, including Business First Testing (BFT), operational acceptance testing, field validation, and post-deployment verification. Working closely with Service Management, ICT, Engineering, and supplier teams, the Field Operations Lead will ensure that hardware, firmware, software, and configuration changes are appropriately assessed, tested, validated, and successfully transitioned into live operational environments.

Working within a 7-day operational environment, the Field Operations Lead will manage operational coverage, staffing rotas, supplier performance, major incident support, and emergency response activities, ensuring operational services are delivered safely, efficiently, and in accordance with agreed service levels, governance standards, regulatory obligations, and business objectives.

The role serves as the primary operational interface between warehouse operations, field services, service management, suppliers, customers, and internal stakeholders, driving operational excellence, compliance, safety, service performance, and continual improvement across all aspects of the operation.

• Lead and manage warehouse, logistics, repair, and field support operations
• Manage warehouse technicians, logistics personnel, and field-based resources
• Oversee goods receipt, storage, dispatch, returns, and inventory management
• Coordinate deliveries, collections, transportation, and movement of assets
• Manage the lifecycle of operational assets and equipment
• Coordinate repair, testing, refurbishment, and redeployment activities
• Manage repair queues and prioritise work based on operational requirements
• Coordinate field service activities and engineer dispatch
• Develop and maintain staffing rotas and shift schedules
• Produce operational, inventory, logistics, and performance reports
• Drive operational excellence, service quality, and continuous improvement
Ensure compliance with company procedures, governance, and health & safety requirements

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Essential Requirements

• Full clean Irish driving licenceMinimum 5 years' experience leading operational, field service, logistics, warehouse, asset management, maintenance, or service delivery teams.
• Proven experience managing operational teams within a field services, telecommunications, transport, utilities, engineering, manufacturing, or managed services environment.
• Strong people leadership experience, including recruitment, performance management, coaching, workforce planning, and team development.
• Experience managing shift-based operations, staffing rotas, on-call arrangements, and operational coverage within a 7-day service environment.
• Experience managing operational work queues, service backlogs, field activities, maintenance schedules, and resource allocation.
• Strong inventory, asset lifecycle, warehouse, and logistics management experience.
• Experience coordinating equipment deployments, maintenance activities, repairs, replacements, and operational readiness activities.
• Experience working with technical equipment, electromechanical devices, field assets, or operational infrastructure, including fault diagnosis, repair coordination, and maintenance activities.
• Experience supporting operational testing, field validation, service acceptance, change implementation, or deployment activities.
• Experience managing third-party suppliers, contractors, and service providers against agreed service levels and operational targets.
• Strong analytical, reporting, and KPI management skills, with experience producing daily, weekly, and monthly operational performance reports.
• Excellent communication, stakeholder management, decision-making, and problem-solving skills.
• Strong organisational, planning, and prioritisation skills.
Proficiency with Microsoft Office applications and enterprise operational systems, including work management, asset management, service management, or reporting platforms.

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Technical & Operational Knowledge (Desirable)

• Experience working with field-based technical assets, electro-mechanical equipment, electronic devices, or operational technology (OT) environments.
• Understanding of device maintenance, fault diagnosis, component replacement, repair activities, and hardware lifecycle management.
• Familiarity with firmware updates, device configuration, software deployment processes, and remote management concepts.
• Ability to understand and coordinate technical maintenance activities involving electronic assemblies, circuit boards, communications equipment, power systems, and peripheral devices.
• Experience supporting technical field teams responsible for installation, repair, maintenance, and operational support of customer-facing equipment.
• Ability to act as the operational interface between field teams, engineering teams, suppliers, and technical support functions to ensure timely fault resolution and service restoration.

Desirable Requirements

• Technical qualification or equivalent operational experience.
• Experience within transport, telecommunications, utilities, logistics, engineering, or managed services environments.
• Experience leading field-based operational teams, technical teams, or service delivery functions.
• Experience managing warehouses, inventory, asset management, logistics, or spare parts operations.
• Experience using Maximo, ServiceNow, or equivalent enterprise asset management and service management platforms.
• Experience managing suppliers, contractors, and third-party service providers against agreed service levels.
• Experience managing workforce planning, shift rotas, scheduling, and operational resource allocation.
• Experience within regulated, customer-facing, or service-critical operational environments.
• Understanding of ITIL Service Management principles and operational governance practices.
• Experience supporting operational readiness, service transition, or mobilisation activities would be advantageous.

Personal Attributes

• Hands-on operational leader who is comfortable balancing strategic oversight with day-to-day operational management.
• Strong decision-making capability, particularly in high-pressure operational and customer-facing environments.
• Customer-focused with a strong service delivery mindset and commitment to operational excellence.
• Highly organised with strong attention to detail and the ability to manage multiple priorities simultaneously.
• Strong sense of ownership, accountability, and personal responsibility for operational outcomes.
• Proactive and solution-oriented, with the ability to identify issues, assess risks, and drive resolution.
• Continuous improvement mindset with a focus on efficiency, service quality, and operational performance.
• Strong leadership presence with the ability to motivate, develop, and build high-performing teams.
• Resilient and adaptable, with the ability to operate effectively in a fast-paced and changing operational environment.
• Collaborative approach with the ability to build effective working relationships across customers, suppliers, field teams, and internal stakeholders.
• Comfortable challenging the status quo and driving positive operational change where required.

• Holidays: 24 days per annum + Irish bank holidays (options to buy/sell days)
• Pension – 7% employee and 7% employer
• Private medical insurance (including dental & optical)
• Flexible/hybrid working options
• Charitable initiatives
• Learning and development programs
• Travel & expense allowances
• Innovative & collaborative work environment

Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability or other characteristics protected by law.