Field Service Engineer

Who we are?
Healthcare 21 is a sales, marketing, and technical services company. Our purpose is to deliver products and solutions to assist healthcare providers achieve optimum clinical outcomes.
We are high growth company that aims to be the partner of choice for our global healthcare suppliers; deliver on our promises to our customers across hospitals and the wider community; and promote ownership within our employees to be the best at everything they do
We are a values-based company who recognise and reward employees that embrace our values of passion, innovation, transparency, and simplicity. At Healthcare 21, we are respectful of others and do not accept discrimination in any form. We believe it is our differences that are essential in forming our effective and creative teams and it has made us the sustainable business that we are today.
The long-term success of our sustainable business is based on our teamwork, integrity, and the ability of our people to take ownership of their role. It is our responsibility to provide you with an exciting, innovative environment that is respectful, fulfilling and rewarding. Want to know more about what to expect from a working life in Healthcare21, then click here.

Job Summary
Healthcare 21 are currently looking to recruit a Field Service Engineer to join their Primary Care Service Team. This is an exciting opportunity to work for a well-established, ambitious company. This role will require you to assist with the repair and maintenance of Primary Care products (mobility aids and appliances) and while primarily based in the West Cork region the geographical area to be covered will not be restricted to this area only and flexibility will be required, particularly around the wider Cork area. The successful candidate will report directly to the Field Service Engineering Team Lead and will correspond with the Engineering Administration teams daily.

Job Location: West Cork region primarily with travel required into the wider Cork area at times.

Responsibilities

To inspect, repair and service medical equipment in the field
Co-ordinate & conduct installations, equipment maintenance, repair, and breakdown support at customer sites and to ensure that any work undertaken complies with the relevant manufacturers’ quality procedure relating to that service or activity
Ensure that equipment downtime is minimal and that your preventative maintenance plans are continually monitored and actioned in a timely manner
Provide engineer reports and all relevant supporting documentation to customer support administration for traceability, further processing and invoicing
Use Engineer Mobile App device to record accurately work carried out
Keep accurate account van stock & complete boot stock checks as required
Access parts codes and services manuals to ensure product service/repair is in line with Manufacturer’s guidelines
Promote the Service Department ensuring the highest standard of Customer Service and satisfaction is achieved always
Any other activities as determined necessary by the Engineering Team Lead or Business Manager

Key Competencies

Technically competent with strong trouble-shooting and analytical skills.
Good mechanical and electrical knowledge of fault finding
Ability to take responsibility for all work in your region and prioritise/manage same efficiently, therefore excellent organisational and timekeeping skills are essential
Proactively manage and develop client relationships while delivering exceptional customer service to ensure successful partnerships are maintained – you should be customer focused with a courteous and professional manner
Ability to work effectively with colleagues throughout the business and utilise a team approach to accomplish goals
Excellent interpersonal skills – you should be an effective communicator with excellent written & verbal skills
Flexibility & availability to travel, sometimes at short notice with the ability to thrive under pressure along with a strong desire to succeed
Strong diagnostic, fault finding / problem solving, and judgement skills are essential in this role
Ability to work on your own initiative but also comfortable working in a team environment
Good organisational and timekeeping skill

Key Requirements

Will have a proven track record in an engineering role
The ideal candidate will have 3+ years proven experience in a field-based engineering role, preferably in the medical device sector or a related industry however this is not essential
Full clean Drivers Licence is essential
Computer literate
Successful completion of Garda Vetting
Place of work may change according to Business needs, in accordance with the job content

What are some of the benefits of working at healthcare 21?

Competitive salary and bonus structure
Employee Assistance Program
Pension, Life assurance
Educational Assistance
HC21 training academy
Enhanced annual and life leave
Employee engagement initiatives and a dedicated internal employee communication platform WorkVivo
Supportive colleagues to learn from and enjoy company social outings, parties, and events

We are proud to be an equal opportunity employer. At Healthcare 21 we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.
We also know the confidence gap can often get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.