Field Service Engineer (Bus And Coach)

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About Harris Group

Harris Group is one of Ireland’s leading distributors of commercial vehicles, including buses, trucks, and electric vehicles. Representing global brands such as Higer, Maxus, Isuzu, and Hino, Harris Group is at the forefront of innovation in transport solutions. We pride ourselves on exceptional customer service, technical expertise, and a commitment to sustainability in the commercial vehicle sector.

Role Overview

The Field Mobile Technician will provide high-quality on-site service, maintenance, and repair support for Higer vehicles (diesel and electric models) across Ireland. Working as part of the Higer Aftersales team, this role ensures customers receive timely, efficient, and professional technical support, maintaining Harris Group’s reputation for excellence in vehicle performance and reliability.

Key Responsibilities

• Carry out diagnostics, maintenance, and repairs on Higer vehicles at customer sites and in the field.
• Diagnose and resolve electrical, mechanical, and electronic faults using diagnostic tools and software.
• Support warranty assessments and ensure accurate completion of service documentation.
• Provide technical advice and training to customers on vehicle operation and maintenance.
• Maintain clear communication with the Aftersales and Technical Support teams.
• Ensure all work is completed safely and in compliance with health, safety, and environmental policies.
• Maintain company tools, equipment, and service vehicle in excellent condition.
• Participate in ongoing technical training, including EV and high-voltage systems.

Skills & Experience Required

Essential:

• Qualified HGV or Bus Technician (National Craft Certificate or equivalent).
• 3+ years’ experience in heavy vehicle service and repair, ideally in a field/mobile role.
• Strong diagnostic and electrical fault-finding skills.
• Proficient in using diagnostic software and technical documentation.
• Full, clean driving licence (HGV licence an advantage).
• Excellent customer service and communication skills.
• Ability to work independently with strong time management and problem-solving skills.

Desirable:

• Experience working with Higer or other bus/coach brands.
• Knowledge of EV systems, CAN-bus diagnostics, and HV battery safety procedures.
• Familiarity with OEM diagnostic platforms and digital service reporting.

Personal Attributes

• Professional, customer-focused, and safety-conscious.
• Self-motivated, reliable, and adaptable to changing environments.
• Strong attention to detail and pride in work quality.
• Positive attitude with a commitment to continuous improvement and learning.

Job Type: Full-time

Work Location: Hybrid remote in Dublin 12, CO. Dublin