Field Service Operations Manager

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Location:

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

The Irish subsidiary of Applied Materials is part of the Applied Global Services Business Unit and is the service part of the semiconductor business based in Maynooth, Co. Kildare, supporting local installations of Applied equipment with maintenance and advanced support services.

We have a great opportunity for an experienced Operations Manager to join our Field Service team in Ireland. We are looking for someone who can lead a great team of engineers, with a focus on customer relationships and maintaining high safety standards. In this role you will be a prime interface with internal teams such as Tech Support, HR, Finance, Spares etc.

Prior knowledge/experience of the Semiconductor or comparable industry would be an advantage.

Key Responsibilities:

• Safety
  • Follows all safety protocol and possesses a strong commitment to safety awareness and incident free culture.
  • Responsible for following departmental procedures to safeguard the health, safety and welfare of themselves and those around them who may be affected by their acts or omissions.
  • Zero injuries or violations.
  • Understand Safety class requirement for your team and proactive involvement in safety walks and other company campaigns.
• Quality
  • Understand the internal Quality Management customer program. Support your team in tracking, use methodology such as 8D, AAR and other related quality follow up
  • Be knowledgeable and understand the key performance indicator matrix for your area.
• Customer
  • Develop and maintain good customer relationship with all relevant customer representatives at all times, at all levels.
  • Customer Service & Spares contractual metrics.
• Finance
  • Responsible for Installation and Warranty and Ramp Management within your team.
  • Schedules and Monitors Costs of start-up, warranty, paid service, contract service Margin.
  • P&L management and cost reduction initiatives.
  • Position and partner with Sales team to sell Commercial Service Agreements across as many platforms as possible to our customers
• People
  • Manages, coaches and directs all customer engineers in his/her assigned equipment/toolsets.
  • Responsible for people management (1on1) salary planning, career planning, corrective actions where necessary, establishes objectives, performance appraisals and employee development.
  • Actively involved in the Site hiring process.
  • Manages accuracy, understanding and update of Customer Engineer hours tracking.
• Communication
  • Prime interface with the Product Divisions: Tech support, training, spares, Finance, HR.
  • Executes relevant escalation procedures in place.
  • Policies are enforced with regard to proprietary information.
• Planning
  • Resource planning, hiring & training to support new fab & sustain existing fab, on time & in budget.
  • Collaborate often and early with installation team to ensure successful factory ramp plan.
  • Provides support plan for system sales to Service Management, Sales, Field Engineering.
  • Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification.
• Technical
  • Documents all aspects of equipment performance, as required by department management, recommending product improvements through appropriate channels.
  • Ensures that all engineering work is documented.

May perform other duties as assigned.

Job Specific Knowledge/Requirements

• Flexibility to travel within Region and Globe as required
• Supervisory experience and people management is an advantage
• Prior commercial knowledge ideally within Semiconductor or comparable industry.

Skills

• Excellent Customer Management Skills- Excellent communication skills.
• Ability to plan, forecast and achieve business goals
• Strong organizational/ interpersonal/ leadership skills.
• Proven Capability to organize and manage multiple technical and management projects with successful results
• Self-starter with ability to work on own initiative with minimal supervision
• Ability to manage ambiguity and change
• Strong Analytical Skills
• Semiconductor/Customer Business Understanding and ability to interpret Environment - Ability to plan and execute field projects (start-up, paid service, warranty, etc.).

Education

• BS level degree or equivalent in Engineering Discipline, Physics, Material Science or equivalent.
• Minimum of 6 years of technical equipment experience

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.