Field Service Technician

At ProMach, we look for people who want to shine. Here, you can grow your career, share bold ideas, and make a real impact.

Do we have your attention? Keep reading.

Are you a hands-on problem solver who thrives in the field? Join ID Technology Canada, a ProMach company, as a Field Service Technician based in Surrey, BC. This position requires regular travel to customer sites across Western Canada and the U.S., offering flexibility and autonomy while being part of a supportive, high-performing team.

What You’ll Do

• Install, demonstrate, maintain and repair marking, coding and labeling equipment
• Train customer operators and maintenance personnel
• Troubleshoot mechanical/electro-mechanical system
• Assess customer needs and recommend solutions to optimize their processes
• Share and exchange solutions with other service technicians and sales managers
• Keep current on all company products by attending training sessions (onsite/offsite)
• Support administrative or remote technical tasks when not in the field

What You Bring?

• 7+ years of experience in field service or technical support, ideally within the packaging, automation, or manufacturing equipment industry
• Diploma or degree in Electromechanical Automation or a related field
• Strong knowledge of PLCs, HMIs, Allen Bradley, and Siemens
• Excellent communication, organization, and problem-solving skills
• Proficiency in Microsoft Office; ERP experience a plus
• Valid driver’s license, reliable vehicle, and ability to travel throughout Canada and the U.S. (by car or air)
• Willingness to obtain and maintain PMMI certification (cost covered by the company)

• The regular workweek is forty (40) hours. However, that number of hours may be exceeded and spread out from Monday to Sunday, depending on customer demand and emergencies.

What’s in it for you?

The base salary range for this role is $80,000.00 –$85,000.00 CAD, depending on experience, and skill set. There is also potential to earn additional income through our commission structure, which rewards contributions to ongoing service and support activities.

What’s in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, a comprehensive medical/dental program, as well as a generous paid time off program, and a retirement savings plan with a company match (starting day one!). And because we understand the importance of feeling protected, you are eligible after three months of employment!

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.

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We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.