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Field Service Technician

Posted on March 11, 2025

Auckland City, New Zealand
No Salary information.

Full Time

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Career Growth, Flexibility and Collaboration!

Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact!!

The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.

We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.

Join Entrust: Drive Global Security as a Field Service Engineer

About Entrust:

Entrust keeps the world moving safely by enabling trusted identities, payments, and data protection globally. In a world demanding seamless and secure experiences, we deliver unmatched digital security and credential issuance solutions. Join the company trusted by the world's most critical organizations.

Position: Field Service Engineer

Are you a skilled and driven Field Service Engineer passionate about maintaining and optimizing critical systems? Entrust is seeking a talented individual to join our dynamic team and play a pivotal role in ensuring our customers' satisfaction and the seamless operation of our cutting-edge technologies.

Your Impact:

As a Field Service Engineer, you will be the face of Entrust, providing expert technical support and ensuring the highest levels of customer satisfaction. You will be responsible for:

Customer Support & Maintenance: Providing comprehensive support, including troubleshooting, preventive and corrective maintenance, and installation of Entrust CI and DI systems, ensuring high customer satisfaction.
Warranty & Quality Assurance: Managing warranty claims, conducting quality control checks, and ensuring adherence to service quality standards for all Entrust products.
Technical Expertise & Collaboration: Building and sharing technical expertise, enhancing communication with partners, and providing technical support for parts and supplies sales.
Software & System Deployment: Deploying and supporting Entrust software solutions for card printing machines and centralized personalization systems, and providing software installation assistance.
Onsite Service & Reporting: Delivering daily onsite support as needed, and providing timely monthly reports on service activities.
Business Development Support: Supporting service business development to secure the Entrust customer base and long-term revenue streams.

Your Qualifications:

Minimum 4 years of experience maintaining printing industry equipment.
Diploma/Bachelor's degree in Electrical/Electronics/Mechanical Engineering or equivalent experience.
Minimum 3 years of relevant working experience in mechanical electronics.
Prior experience as a Service Engineer/Field Service Technician preferred.
Experience with hardware maintenance of electromechanical equipment (e.g., ATMs, card personalization machines).
Strong knowledge of Windows 10 operating system and networking basics.
Proficiency in computer skills, preferably in an automation environment.
Strong analytical and problem-solving skills.
Willingness to develop a high degree of product knowledge.

Join Our Team:

If you are a motivated and skilled Field Service Engineer looking to make a significant impact in a global organization, we encourage you to apply. Join Entrust and be a part of securing the world.

Reduce the number of bullet points in the responsibilities section

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For US roles, or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles, or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact

accessibility@entrust.com

Recruiter:

James Beck

James.Beck@entrust.com

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