Field Service Technician - Deskside Support

Company Description

Barrister provides multi-vendor hardware computer services, specializing in both in-warranty and

out-of-warranty equipment. With over 25 years of experience, we serve some of North America's

largest IT companies and direct commercial accounts, oƯering comprehensive support for various

equipment types. We manage 15,000+ certified technicians, servicing over 252,000 locations

across the U.S., Canada, and Puerto Rico.

We invite skilled computer and printer service technicians to join our network and deliver on-site

service in your local area.

Job Responsibilities

 Provide on-site service and customer support during field visits.

 Manage installation, repair, maintenance, and testing of equipment.

 Diagnose errors or technical issues and identify appropriate solutions.

 Produce detailed and timely service reports.

 Document processes and procedures.

 Adhere to company protocols and field procedures.

 Operate vehicles safely and use field automation systems.

 Collaborate with the technical team and share information.

 Build and maintain positive customer relationships.

 Comprehend customer requirements and provide recommendations.

 Perform basic installation and hardware repairs for major brand equipment.

Additional Information

 Technicians may accept or decline work based on availability or comfort with equipment.

 Service events are on-site at commercial locations (oƯices, retail), with occasional

residential clients.

 Technicians are required to return unused or broken parts using a prepaid shipping label.

Qualifications

 Proven field service experience.

 Ability to troubleshoot, test, repair, and service technical equipment.

 English literacy.

 Ability to work flexible shifts and adapt to changing schedules.

 Familiarity with mobile tools and applications.

 Technical degree or certification.

 Option to sign up for specific equipment types (desktops, laptops, printers, servers, etc.).

Compensation

 Job Type: 1099 Independent Contractor

 Rate:

o $45 flat Break/Fix hardware service calls (negotiable based scope and distance).

o $30 per hour for Deskside Support and Project service calls

 Work Volume: Depends on location, mileage, and work volume you are willing to accept.

Work System

 Technicians are notified via BAM, our web system, with details of service requirements

(equipment, time, and location).

 A portal (TECHWA) allows technicians to view, accept, or decline work, upload service

receipts, and track payments.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Schedule:

• 8 hour shift

Ability to Relocate:

• Hamilton, NY: Relocate before starting work (Required)

Work Location: On the road