Field Services Support

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a dedicated German-speaking Field Services Support Engineer based in Oberwart, Austria, to provide on-site technical assistance and hands-on support for IT infrastructure and user operations.

The ideal candidate will be responsible for ensuring smooth day-to-day IT service delivery while coordinating with both local and global support teams to maintain optimal system performance and user satisfaction.

Key Responsibilities

• Field Services / Hands & Feet Support:
  Provide on-site support for hardware, network, and data center equipment based on service requests or incident reports.
• Basic Troubleshooting:
  Diagnose and resolve basic technical issues related to IT infrastructure and data center equipment.
• Service Desk (German Calls Handling):
  Handle and log user issues or service requests in German via phone, email, or ticketing systems.
• Vendor Coordination:
  Liaise with third-party vendors and service providers to ensure timely issue resolution and maintenance activities.
• Device Provisioning & Onboarding:
  Support hardware setup, device imaging, and assist in onboarding new users and resources.
• AV Room & Equipment Management:
  Provide first-level troubleshooting for AV meeting rooms and coordinate with relevant teams for equipment support.
• Printer Management:
  Address printer issues, perform basic troubleshooting, and coordinate with printer service vendors as needed.
• OT Equipment Coordination:
  Assist with maintenance and troubleshooting activities for operational technology equipment.

Required Skills & Experience

• 1–3 years of hands-on experience in IT field support, desktop support, or IT service operations.
• Fluency in German and English (spoken and written) is mandatory.
• Basic understanding of data center equipment and networking components.
• Proficiency in hardware setup, installation, and troubleshooting.
• Strong coordination and communication skills for collaboration with internal teams and external vendors.
• Ability to work independently and manage on-site user requests efficiently.

Additional Information

• Type: On-site (Oberwart, Austria)
• Duration: 12 months (with potential for extension)
• Work Hours: Standard business hours, with flexibility for occasional off-hours support

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.eu@axiomtechnologies.com